O

Otis

Manufactures installs and services elevators, escalators

Staff Engineer

Full-TimeUpdated
$120.3k - $160.8k/yr
Senior, Expert
Bachelor's
Remote in USAPosition is open to other locations within the U.S.A.
Mechanical EngineeringDesign Engineering, Mechanical Maintenance and Reliability Engineering

About the job

Requirements
  • BS degree in mechanical or electrical engineering or equivalent combination of education and experience is required
  • At least 8 to 10 years of Otis / Elevator industry experience
  • Ability to diagnose, troubleshoot and repair various elevator products, including the ability to do so remotely
Responsibilities
  • Troubleshooting, adjusting and repair support and guidance to the field offices on Otis and non-Otis products
  • Product/component upgrades, repairs and retrofits and technical information development
  • Maximizing field productivity/efficiency through the use of advanced technologies, improving elevator performance by reducing callbacks and repairs, optimizing use of key individuals/resources in the service business, reducing maintenance costs through faster problem resolution and reduced material usage
  • 10% traveling requirement

About the company

Otis designs, manufactures, installs, and services elevators, escalators, and moving walkways for buildings. Its New Equipment segment designs, sells, and installs these systems, while the Service segment handles ongoing maintenance, repairs, and modernization. The business combines upfront equipment sales with long-term service contracts to provide ongoing revenue and customer support. Its goal is to keep people moving safely and efficiently around the world, including upgrading older systems through modernization and infrastructure projects.

Company Size

N/A

Company Stage

IPO

Headquarters

Farmington, MN

Founded

1853

Get referred to Otis

See people who can refer or advise you

Simplify Jobs

Simplify's Take

What believers are saying

  • Q2 2026 service sales rose 9%, the strongest growth since spin-off.
  • Modernization orders jumped 9%, and backlog rose 24% at constant currency.
  • China renewal projects, including Harbin's 46-elevator upgrade, extend modernization demand through 2030.

What critics are saying

  • China new-equipment sales fell over 20% in Q2 2026, crushing Asian volumes.
  • Service margins dropped 170 basis points in Q2 as temporary costs hit.
  • A lift-data standard from Singapore or ISO would strip Otis's integration lock-in.

What makes Otis unique

  • Otis ONE and 2.5 million units create unmatched recurring service visibility worldwide.
  • Otis Integrated Dispatch, updated October 2026, lets robots call elevators autonomously.
  • Judith Marks' July 2027 handoff preserves continuity while Spencer Stuart benchmarks successors.

Help us improve and share your feedback! Did you find this helpful?

Benefits

  • Professional Development Budget
  • Mental Health Support

Company News

Benzinga
Oct 28th, 2026
Otis beats Q3 estimates as margin pressure weighs on shares.

Otis beats Q3 estimates as margin pressure weighs on shares. Stock score locked: want to see it? Benzinga Rankings give you vital metrics on any stock - anytime. Otis Worldwide Corp. (NYSE:OTIS) reported third-quarter 2026 results Wednesday, posting adjusted EPS of $1.05, beating the $1.03 estimate, while sales of $3.914 billion topped the $3.875 billion estimate. Revenue rose 6% to $3.914 billion from $3.690 billion a year earlier, with organic sales also up 6%. GAAP diluted EPS increased 14% to $1.08. Shares fell after the report as adjusted operating margins contracted and the company's full-year adjusted EPS outlook remained below the consensus estimate. Profit growth slows as margins narrow. GAAP operating profit rose to $620 million from $586 million, while adjusted operating profit slipped to $626 million from $632 million. Adjusted operating margin narrowed 110 basis points to 16.0%. Otis said GAAP EPS benefited from the absence of prior-year UpLift transformation costs, separation-related adjustments and other nonrecurring items. Service growth, AI pricing in focus. Service sales rose 8% to $2.616 billion, with organic sales up 7%. Organic maintenance and repair sales increased 4%, while modernization sales jumped 20%. Service operating profit rose to $633 million, with margin improving 100 basis points sequentially to 24.2%, though it remained 130 basis points below the year-ago level. Modernization orders increased 10% at constant currency, and backlog rose 20%. On the earnings call, CEO Judy Marks said, "We continue to execute the service investments we announced at the beginning of the year focused on growing field and pricing capabilities and improving service quality." Marks said, "In pricing, our AI-enabled micro-pricing capabilities support more consistent and disciplined pricing decisions." She also said customers are seeing more value from Otis One and preventive maintenance, though management acknowledged that improved service quality has not yet fully translated into lower churn. CFO Cristina Méndez said churn "has come a little bit worse than initially expected." On fourth-quarter Service margins, she said, "Q4 is expected at the midpoint of the guide, and assuming that productivity and churn levels remain at current level, to be about the same level as Q3." New Equipment remains pressured by china. New Equipment sales rose 3% to $1.298 billion, while segment operating profit fell to $42 million from $59 million. China sales declined more than 20%, partly offsetting growth elsewhere. New Equipment orders rose 1% at constant currency, and backlog increased 4%. Cash flow and 2026 outlook. Operating cash flow was $337 million, free cash flow was $298 million, and adjusted free cash flow was $272 million. Over the first nine months, Otis returned about $1.3 billion to shareholders through roughly $800 million in share repurchases and $500 million in dividends. Otis affirmed 2026 adjusted EPS guidance of $4.01 to $4.05 versus the $4.07 estimate and sales guidance of $15.1 billion to $15.3 billion versus the $15.292 billion estimate. It also maintained adjusted operating profit guidance of about $2.4 billion and adjusted free cash flow of about $1.5 billion. OTIS Price Action: Otis Worldwide shares were down 1.31% at $73.22 at the time of publication on Wednesday, according to Benzinga Pro data.

Market Chameleon
Oct 28th, 2026
Otis leans on Service momentum as modernization sales rise 20% and Service margin returns above 24%.

Otis leans on Service momentum as modernization sales rise 20% and Service margin returns above 24%. 28 October 2026, 9:19 AM By Market Chameleon Produced with AI assistance and reviewed by Market Chameleon staff. Service is doing the heavy lifting, with 8% sales growth and a 24.2% margin that improved 100 bps sequentially. Otis Worldwide Corporation (NYSE:OTIS) reported third quarter 2026 net sales of $3.91 billion, up 6% year over year (organic sales up 6%). The quarter was driven by Service net sales up 8% (organic up 7%), alongside New Equipment net sales up 3% (organic up 3%). The quarter's standout remains Service profitability: Service segment operating profit margin was 24.2%. While that margin was down 130 bps versus the prior year, Otis highlighted that it improved by 100 bps sequentially.

Megaproject
Oct 16th, 2026
Otis recognized with multiple 2026 Seramount awards for its commitment to people.

Otis recognized with multiple 2026 Seramount awards for its commitment to people. Otis (NYSE: OTIS), the world's leading elevator and escalator manufacturing, installation, service and modernization company, has been recognized by Seramount, the global talent services firm, with multiple awards in 2026. The 2026 results also include Otis' first Pinnacle recognition in Seramount's Talent and Inclusion Index. Otis' 2026 recognition includes: * 100 Best Companies: second consecutive year * Global Talent and Inclusion Index: second consecutive year, with recognition in Brazil, China, France and India * Talent and Inclusion Index: repeat recognition, with a first ever Pinnacle spot, scoring over 80%. This recognition reflects the work of colleagues across Otis to create an environment where people can develop their skills, contribute and build fulfilling careers, said Ab Khan, Otis SVP, Global Talent & Inclusion. Megaproject is proud that its efforts continue to be recognized as Megaproject seek to attract, develop and retain the best talent in the market and as contributors in the global communities where Megaproject live and work. To learn more about the positive impact Megaproject is making inside at Otis, and the connection to its business success, visit its Connect & Thrive report. About Otis Otis gives people freedom to connect and thrive in a taller, faster, smarter world. The global leader in the manufacture, installation, service and modernization of elevators and escalators, Megaproject move 2.5 billion people a day and maintain approximately 2.5 million customer units worldwide - the industry's largest Service portfolio. You'll find Megaproject in the world's most iconic structures, as well as residential and commercial buildings, transportation hubs and everywhere people are on the move. Headquartered in Connecticut, USA, Otis is 72,000 people strong, including 45,000 field professionals, all committed to manufacturing, installing and maintaining products to meet the diverse needs of its customers and passengers in more than 200 countries and territories. To learn more, visit www.otis.com and follow Megaproject on LinkedIn, YouTube, Instagram and Facebook @OtisElevatorCo. Topics: Elevator Recent Comments

Megaproject
Oct 15th, 2026
Grand Palais accessibility project earns Otis special jury prize.

Grand Palais accessibility project earns Otis special jury prize. * The Grand Palais accessibility project, carried out by Otis, received the Jury's Special Mention Award at the 2026 Trophées de l'Ascenseur, organized by the French Elevator Association * This award recognizes a complex modernization project that improved the monument's accessibility while preserving its architectural heritage Otis (NYSE: OTIS), the world's leading elevator and escalator manufacturing, installation, service and modernization company, has received a special jury prize at the 2026 Trophées de l'Ascenseur for its contribution to the transformation of the Grand Palais in Paris as part of an extensive restoration and modernization program. From the earliest stages of the project, Otis teams provided their technical expertise to design and integrate vertical transportation solutions tailored to the constraints of this historic monument. In total, 51 custom-built elevator systems were installed, including 12 elevators specially designed to facilitate access for people with limited mobility, thereby helping to make the entire building more accessible to all visitors. Originally built in 1900 for the Universal Exhibition, the Grand Palais underwent a major renovation to meet the needs and requirements of the 21st century. Improving accessibility was one of the primary aims of this transformation. This award recognizes the remarkable work of the Otis teams involved in this exceptional modernization project, said Augustin Poisson, Senior Vice President and General Manager of Otis Western Europe. Its client set two objectives for Megaproject: to improve accessibility at the Grand Palais for all visitors while respecting the unique architectural identity of this historic Parisian landmark. This achievement would not have been possible without the close collaboration of all involved, whose expertise and commitment were essential to this collective success. Megaproject is proud to have helped make this iconic venue more accessible through custom-designed solutions. About Otis Otis gives people freedom to connect and thrive in a taller, faster, smarter world. The global leader in the manufacture, installation, service and modernization of elevators and escalators, Megaproject move 2.5 billion people a day and maintain approximately 2.5 million customer units worldwide - the industry's largest Service portfolio. You'll find Megaproject in the world's most iconic structures, as well as residential and commercial buildings, transportation hubs and everywhere people are on the move. Headquartered in Connecticut, USA, Otis is 72,000 people strong, including 45,000 field professionals, all committed to manufacturing, installing and maintaining products to meet the diverse needs of its customers and passengers in more than 200 countries and territories. To learn more, visit www.otis.com and follow Megaproject on LinkedIn, YouTube, Instagram and Facebook @OtisElevatorCo. Topics: Elevator Recent Comments

RobotAIGeek
Sep 30th, 2026
Korea wants one robot-elevator standard. The elevator industry already wrote three.

Korea wants one robot-elevator standard. The elevator industry already wrote three. South Korea's new special act promises a standardized way for robots to enter apartment buildings and call elevators, but Otis, KONE and Schindler already built three incompatible proprietary APIs for that exact handshake years earlier, and only Singapore has tried to write a neutral cross-manufacturer standard for it. Picture a delivery robot parked at the lobby doors of a Seoul apartment tower, waiting on an elevator built by a manufacturer headquartered four time zones away, running a call protocol that manufacturer has never published. That single machine-to-machine handshake, robot to elevator, is the actual chokepoint South Korea's newest robotics bill promises to fix. It is also the one layer of the stack the bill does not reach. The Special Act for the Safe Use and Commercialization Promotion of Mobile Robots, introduced by lawmaker Han Byung-do and drafted with the Ministry of Land, Infrastructure and Transport, is moving through South Korea's National Assembly with a year-end passage target. Its most-quoted provision standardizes how an approved robot authenticates itself at a building's front door and calls an elevator, replacing what is currently a building-by-building negotiation between whichever robot vendor shows up and whichever access-control installer that particular apartment building happened to hire. Fix that patchwork, the bill's backers argue, and a robot maker that clears one Korean apartment building has a template that transfers to the next one. Here is the sentence that patchwork glosses over: the elevator itself is not part of what gets standardized. Three companies, three answers. Every major elevator manufacturer that would actually carry that robot between floors already built its own answer to the exact interoperability question Korea is legislating around, years before any government asked. Otis introduced its Integrated Dispatch application programming interface around 2018 and 2019, after watching robot adoption accelerate inside Chinese buildings, and the company now says it has engaged with more than sixty separate robot manufacturers on the platform, including a public integration with Cobalt Robotics and a deployment at Auckland's Sudima hotel that let a Pudu Robotics delivery unit call an Otis elevator on its own. KONE runs a parallel Service Robot API and a separate Elevator Call API for the same purpose, marketed through its own developer channel as connective tissue for autonomous cleaning, delivery and security robots. Schindler built a third version, a Robot API bundled into what it calls its BuilT-In platform, which links a robot to an elevator's control system over the building-automation protocol BACnet rather than a bespoke wire. None of those three systems talks to either of the other two. Otis's own senior director of design strategy, Nick Cope, has given the honest answer rather than the marketing one when asked why the industry has not converged on one shared interface: there will always be proprietary information between different elevator systems, and that is not going away. That is not a company hedging. That is the company that has done the most public integration work in the category saying, on the record, that the fragmentation is a deliberate feature of the business model, not an oversight waiting on a trade-group meeting to fix it. One government tried to force the issue anyway. Only one jurisdiction has actually attempted to write a neutral, cross-manufacturer answer to that problem, and it is not South Korea. Singapore's national standards body published SS 713 in 2025, a technical specification covering the minimum data exchange, hardware requirements and safety handling for connecting a robot to a lift or an automated doorway, developed through the country's Manufacturing Standards Committee with drafting work co-run by robotics group CHART and engineering firm HOPE Technik. A companion specification, TR 130, covers how a robot talks to a building's central command system. Singapore's Building and Construction Authority followed with a circular on the cybersecurity and interoperability of connected lift systems, and the standards body has said openly that it wants SS 713 elevated to a full ISO standard, aiming to turn a domestic rule into the reference point every elevator maker eventually has to support. That is the harder version of the problem South Korea is not attempting yet. Singapore's standard sits at the layer where the robot and the elevator controller actually exchange data, the same layer Otis, KONE and Schindler each fenced off with a proprietary API. Korea's bill sits one layer up, at the building's obligations toward the robot: which committee approves it, how insurance and incident investigation get handled, how floor space gets counted for tax purposes. Those are real, useful fixes for a real, badly fragmented process. They are not the same fix. Why the distinction matters to a Robot vendor's spreadsheet. A robot company planning to sell into a hundred Korean apartment towers cares which layer got standardized, because the layer that did not get touched is the one that decides how many separate integrations its engineering team still has to build. If a country's apartment towers run on four or five different elevator brands, as most national markets do, a vendor with regulatory approval in one building still needs a working relationship with whichever manufacturer's API sits behind that building's specific elevator bank before it can repeat the win next door. The special act removes the legal uncertainty and the building-committee negotiation. It does not remove the requirement to speak Otis in one tower and Schindler in the next. A national law can order a building to open its lobby door to a robot. It cannot order three competing elevator manufacturers to publish the same interface. That is not a knock on the bill. Standardizing building governance, insurance obligations and an accident investigation process for machines moving through residential space is a genuinely hard, genuinely necessary piece of policy work, and Korea's version, built with input from thirty-five companies across nine sessions including Samsung Electronics, Hyundai Motor Group, Naver Labs and delivery operator Woowa Brothers, reads like it was shaped by people who have already hit these problems in real pilot buildings rather than drafted from a whiteboard. The floor-area-ratio incentive for robot-friendly construction and the mandatory liability insurance for operators are the kind of unglamorous infrastructure that actually determines whether a pilot program survives contact with a homeowners' association. The layer nobody is legislating yet. What the bill does not do is force Otis, KONE, Schindler or any other manufacturer operating in Korea to expose a public, shared protocol the way Singapore's standard tries to. Nothing in the special act requires it, and nothing in an elevator manufacturer's commercial position points toward volunteering it. A proprietary API is a switching cost, and switching costs are the reason a robot fleet operator, once integrated with one elevator brand across a portfolio of buildings, tends to stay a customer of that brand's service contract far longer than the hardware itself would justify. Running a platform that tracks robot deployments across a region most elevator case studies skip entirely, the pattern reads as familiar rather than surprising. A Manila condominium tower and a Seoul apartment block are frequently running the same handful of global elevator brands, and the integration friction a robot vendor hits in one is the friction it hits in the other, regardless of which country's legislature just passed a bill. Policy fixes the layer voters can see: who gets into the lobby, who pays when something goes wrong. It rarely reaches the layer a lawmaker cannot picture, the software handshake between a robot's dispatch system and a lift controller's firmware, because that layer was never public in the first place. Singapore's bet is that a government-drafted technical standard can eventually out-compete three incompatible corporate ones, if enough of the market adopts it and enough pressure builds toward the ISO track. It is a slower, less headline-friendly wager than a national bill with a year-end passage target. It is also the only one of the two currently aimed at the part of the problem that does not disappear once the lobby door opens. This analysis reflects publicly available information as of the publication date and should not be read as investment, financial, or professional advice; it is provided for general information purposes only. Hero image: an LG CLOi service robot demonstrating Otis's "Enhance Cab for Robots" elevator integration at a trade exhibition. Official photography, Otis Worldwide. Robotics ServiceRobots SouthKorea Singapore Standards Interoperability BuildingAutomation Asia

INACTIVE