BGIS

Global facilities management provider

Lead Maintenance Engineer

Building & Property MaintenanceConfirmed live in the last 24 hours

Full-timeLondon, UKNo salary listed

About the Job

Responsibilities

Provide leadership, management, and development of a defined team to ensure operational commitments are met and exceeded.
Liaise closely with employees, the client, and internal senior managers; drive operations toward customer satisfaction and achievement of operational and fiscal plans.
Take responsibility for the health and safety of sites and engineers.
Act as the on-site High Voltage and Low Voltage Authorised Person when qualified and on shift.
Check the operation of the Permit to Work system in accordance with BGIS Quality, Health & Safety procedures and client requirements, particularly subcontractor adherence to RAMS.
Check the operation of the Lockout/Tagout system in accordance with BGIS Quality, Health & Safety procedures and client requirements.
Ensure subcontractors meet contract requirements; administer subcontractor work approvals and ensure safe operation during on-site repairs or servicing.
Undertake additional tasks requested by site management.
Conduct annual appraisals of shift technicians after completing the BGIS Appraisal and Development training course.
Ensure awareness of and compliance with contractual key performance indicators and service-level agreements.
Keep the Computer Based Maintenance system, such as Maximo or Concept, up to date and close out planned preventive maintenance and reactive tickets with accurate data.
Work with the Area Contract Manager to maintain service levels.
Support Contract Support in achieving high levels of customer satisfaction.
Ensure statutory and code compliance at sites and ensure engineers are equipped to carry out daily tasks.
Plan planned preventive maintenance schedules with the Area Contract Manager to distribute workload evenly.
Ensure planned preventive maintenance is carried out according to manufacturers’ guidelines.
Manage day engineers and shift team members, and ensure planned preventive maintenance and work-related documentation is returned.
Maintain accurate asset registers and ensure all sites’ assets are labelled appropriately.
Procure materials and services promptly and effectively; source additional work and raise quotations.
Provide technical support to engineers, the helpdesk, and clients.
Investigate and report major operational incidents.
Ensure all callouts are attended to in coordination with the helpdesk.
Promote a health and safety culture across the team.
Assist engineers with planned preventive maintenance when required and maintain regular communication with the engineering team.
Ensure weekly tasks are completed and assist the site manager in producing delivery reports.
Maintain customer service levels.
Ensure uniforms are worn and kept in good condition, and ensure all third-party contract work is completed.
Attend statutory works to understand how they are conducted and provide feedback.
Escalate quoted works that are not approved by Facilities Management and could affect the business.
Act as the first point of contact for in-hours shift issues and concerns and for escalations involving mechanical incidents.
Produce and distribute a weekly report with the Area Contract Manager.
Carry out reasonable management requests.

Lead Maintenance Engineer

Location: The Crown Estate, Regent Street, London

Providing leadership, management, and development of a defined team ensuring operational commitments are met and exceeded. The role will require close liaison with employees, client, and internal senior managers. The operation should be Proactive and driven to achieve total customer satisfaction, whilst ensuring operational and fiscal plans are at least achieved.

Key Responsibilities

Responsible for the H&S of the sites and engineers.
On site HV and LV Authorised Person when qualified and on Shift.
To proactively check the operation of the Permit to Work system in accordance with BGIS Quality, Health & Safety procedures and client requirements. Especially with regards to sub-contractors adherence to RAMS.
To proactively check the operation of the LOTO system in accordance with BGIS Quality, Health & Safety procedures and client requirements.
Ensure that sub-contractors perform to meet the requirement of the contract. Administer subcontractor work approvals and safe operation while repair or service is carried out on site.
Undertake other tasks as defined and requested by site management.
To undertake annual appraisals of shift technicians once you have completed the BGIS Appraisal and Development training course.
Ensure an awareness and compliance to the contractual KPI’s/SLA’s.
Ensure the Computer Based Maintenance system, e.g. Maximo, Concept, etc is kept up to date and that PPM and reactive tickets are closed out with accurate data captured.
Work closely with the Area Contract Manager to ensure that the service levels are maintained to a consistently high level.
Support the Contract Support in achieving high levels of customer satisfaction
Responsible for Statutory & Code compliance of sites. Ensure engineers are fully equipped to carry out daily tasks.
Plan PPM schedules for sites to ensure an even workload in conjunction with the Area Contract Manager
Ensure PPM is carried out in accordance with manufacturer’s guidelines.
Responsible for the return of PPM and work related documentation. Man Management of Day Engineers and Shift team members.
Ensure all sites have accurate asset registers and are labelled accordingly.
Responsible for the fast and effective procurement of materials and services. Proactively source additional works and raise quotations.
Provide technical support to engineers, helpdesk and clients.
Investigate and report on major Operational incidents.
Ensure all callouts are attended to, in conjunction with the helpdesk.
Promote H&S culture across the whole team.
Assist engineers carrying out PPM where required. Ensure regular communication with engineering team.
Ensure weekly tasks have been completed and assist site manager to produce reports on delivery

Ensure customer service levels are maintained.
Ensure uniforms are being worn and are in good condition. Ensure all 3rd party contract works have been carried out.
Attend all statutory works to understand how they are conducted and supply feedback.
Quoted works that are not approved by FM and could have a business impact should be escalated
First point of contact for all in hour shift issues and concerns.
First point of contact on the escalation path for all mechanical incidents.
Responsible for the production and distribution of a weekly report in conjunction with Area Contract Manager
Carry out any reasonable management request.

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organisation. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognise that promoting diversity is an essential component of our continuing pursuit for organisational success! #BGISUK #LI-JC2

About the Company

BGIS

Global facilities management provider

BGIS provides facilities management and real estate services for buildings and real estate portfolios around the world. Its services cover the day-to-day operations, maintenance, and support needed to run workplaces and built environments, often bundled as integrated facilities management for clients.

Company size: 5,001-10,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Markham, Canada
Founded: 1992

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