Customer Service Agent

Job Description

Join our team of customer service and technical support experts. Plus: You can work from home anywhere in Colombia! - all we ask is a stable internet connection

Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.

Support is via ticketing system and a live chat and will include but not limited to customer queries, complaints, and customer onboarding.

Support will be in Spanish and English, applicants need to speak both languages.

Qualifications

• Advanced English Level (B2/C1)
• Minimum 1 year experience in customer service, preferably in service or E-commerce industry. Outstanding students and new graduates are also welcomed to apply.
• Possess technical aptitude or familiarity with software concepts (CRM, Ticketing, Email).
• Find creative problem solving satisfying, motivated, always curious and constantly eager to learn.
• Thrive in a dynamic and collaborative environment and be comfortable with ambiguity.
• They are able to take ownership of challenging scenarios and bring them to resolution.
• Have a clear, professional and informative communication style.
• High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit
• Ability to work under pressure, strong communication skills and exceed beyond expectation

Additional Information

• Excellent compensation and multiple perks.
• 100% remote work.
• Work week from Monday to Friday.
• Indefinite Term Service Contract
• Employment stability and growth opportunity
• And more