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Northern California Behavioral Health System

Inpatient and outpatient behavioral health care

Financial Counselor

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours
Full-timeSanta Rosa, CA, USA$25 - $31.56 /hrIn-person

About the Job

Requirements

  • A high school degree or equivalent is required.
  • At least two years of healthcare billing and insurance knowledge is required.
  • Knowledge of CPT/ICD-10 coding is helpful.
  • Demonstrated knowledge of medical terminology and insurance billing is required.
  • English proficiency is required.
  • Maintain patient confidentiality at all times.
  • Interact sensitively with people from varied social, cultural, economic, and educational backgrounds.
  • Use Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
  • Organize and prioritize projects, work relatively independently, manage multiple tasks, and meet deadlines.
  • Use strong written and verbal communication skills.
  • Work independently and as part of a team.
  • Apply good judgment, problem-solving, and decision-making skills.
  • Work in a fast-paced, expanding organization.
  • Use standard office equipment and access, input, and retrieve information from a computer; perform repetitive keyboarding efficiently for extended periods.
  • Communicate effectively in person or by telephone with a diverse population.
  • Give and follow verbal and written instructions with attention to detail and accuracy.
  • Perform complex mental and basic arithmetic functions; interpret complex laws, regulations, and policies; and collect, interpret, or analyze complex data and information.
  • Coordinate multiple tasks simultaneously.
  • Sit or stand for at least one hour at a time and move to and from the work area throughout the day.
  • Lift up to 15 pounds.

Responsibilities

  • Arrange patient admissions; interview patients or relatives to obtain relevant information and verify insurance coverage; process admission paperwork; and communicate admissions to other departments in a timely manner.
  • Provide financial options to patients and authorized family members before admission and help resolve routine admitting inquiries.
  • Interface with medical staff to obtain information required for patient admissions when needed.
  • Collect money and accept patient valuables for safekeeping during a patient's hospital stay.
  • Set up payment arrangements with self-pay patients and collect copayments when applicable.
  • Provide supplemental reception desk coverage, including answering and redirecting calls, greeting visitors, providing information, and performing related duties as requested.
  • Apply knowledge of third-party payers, Medi-Cal TAR processes, billing requirements, reimbursement methods, and medical terminology.
  • Understand charity care processing, federal poverty guidelines, and indigent criteria.
  • Report appropriate accounts in a timely manner.
  • Understand the charge description master, provide price estimates, and analyze and work daily, weekly, and monthly reports.
  • Handle incoming calls professionally and promptly.
  • Demonstrate service and commitment when working with peers, management, and other hospital staff.
  • Work with Revenue Cycle, Patient Access, Patient Accounts, Case Management, nursing units, physicians and their staff, insurance companies, attorneys, and the Centers for Medicare & Medicaid Services.
  • Coordinate front-end credit and collection procedures, assess and rapidly resolve self-pay account balances, assess private-pay accounts, and verify insurance and government programs for inpatient and outpatient accounts.
  • Help decrease denials, increase reimbursements, and proactively assess the disposition of high-dollar accounts.

About the Company

Northern California Behavioral Health System

Inpatient and outpatient behavioral health care

Operates inpatient and outpatient behavioral health services at two Northern California campuses, Sacramento Behavioral Healthcare Hospital and Santa Rosa Behavioral Healthcare Hospital, with 117 and 144 acute psychiatric beds respectively. Care is provided through a multidisciplinary team that creates individualized treatment plans for adolescents and adults with conditions like depression, anxiety, bipolar disorder, psychosis, and co-occurring substance use disorders, including 24-hour monitoring and stabilization. As part of Signature Healthcare Services, it connects to a nationwide network of 19 psychiatric hospitals to coordinate broader regional care. The goal is to help patients recover by delivering continuous, patient-centered care within a regional mental health system.

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