Veterinary Client Care Liaison

This position serves as a key connection between clients, the medical team, and hospital management, ensuring a positive client experience while supporting efficient daily operations. The ideal candidate is compassionate, organized, proactive, and comfortable managing multiple responsibilities in a fast-paced emergency veterinary environment.

Essential Responsibilities

• Reception & Client Care Coordination
  • Perform all standard Receptionist/Care Coordinator duties, including answering phones, greeting clients, patient registration, check-in and checkout, scheduling, and processing payments.
  • Maintain accurate client and patient records in Cornerstone.
  • Coordinate incoming emergency visits and communicate patient arrivals to the medical team.
  • Assist with obtaining medical records, client authorizations, and treatment estimate approvals.
  • Provide reception coverage and support other Client Services team members as needed.
• Client Communication & Patient Flow
  • Serve as a primary point of contact for clients throughout their pet's emergency visit.
  • Provide proactive updates regarding wait times, patient status, and anticipated next steps.
  • Monitor patient progression and assist in coordinating exam room availability and discharge readiness.
  • Collaborate with veterinarians, technicians, and Care Coordinators to identify communication gaps and minimize unnecessary delays.
  • Address client concerns with empathy and professionalism, escalating issues when appropriate.
  • Assist with discharge coordination, follow-up communication, and client education using veterinarian-approved information.
• Financial & Administrative Support
  • Present and explain approved treatment estimates, deposits, payment options, and available financing.
  • Assist with invoice review and billing accuracy.
  • Assist with and identifying potential missed charges or billing discrepancies.
  • Support accounts receivable (A/R) management, including contacting clients regarding outstanding balances, coordinating payment arrangements within hospital policy, and documenting collection efforts.
  • Assist with payment reconciliation, outstanding invoices, and follow-up on unpaid accounts.
  • Support administrative projects, recordkeeping, reporting, and other tasks assigned by the Hospital Manager.
  • Identify opportunities to improve client service, financial processes, and operational efficiency.

At PetVet Care Centers, we’re committed to a Culture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 400 hospitals across the U.S. and a team of over 11,000 dedicated professionals, including 1700+ veterinarians, we offer a unique blend of local leadership and national support that helps our hospitals thrive.

Our model is built on partnership, collaboration, and local medical autonomy, empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you’re providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.

You care for pets. We care for you.

PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V

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