Logistics Support Coordinator - Transplant Logistics Command Center

Job Description:

TransMedics has initiated a national program for organ retrieval and organ management with the goal of increasing utilization of donor organs for transplant using the Organ Care System (OCS) technology platform in conjunction with our best in class Transplant Logistics Command Center. 

Transplant Logistics is a recently created organization responsible for leading all aspects of TransMedics’ transplant logistics, enabling the exponential growth of the National OCS Program (NOP). The team’s comprehensive scope includes data analytics, network and topology design, capacity planning, product and program management, and the daily execution of air and ground transplant logistics operations, managed by a world-class central command center operating 24/7.  The  Logistics Support Coordinator is part of the Transplant Logistics Command Center and supports TransMedics team members before, during and after missions. 

The shift will be either 5:00AM-5:00PM or 5:00PM-5:00AM. 

RESPONSIBILITIES  

• Arranges travel logistics for NOP teams (surgeons, OCS specialists and aviation crew members) including but not limited to commercial airline flights, ground transportation, rental car reservations & hotel accommodations.   

• In partnership with ground transportation specialists, plans pick up/drop off schedules to ensure teams are transported in efficient and timely manner; communicates itineraries clearly and efficiently as required 

• Assists NOP teams with any requests, issues, or concerns while on a mission 

• Maintains accurate records related to reservations & airline ticket credits. 

• Ensures compliance is met with all company policies, procedures and safety standards  

• This is a non-exempt position. The Logistics Support Coordinator will work approximately 15, 12-hour shifts per month in 4 days on, 3 days off, 3 days on, 4 days off schedule, including nights, holidays, and weekends 

• Performs other TransMedics tasks and duties as assigned 

MANAGEMENT RESPONSIBILITIES  

• This position will not have management responsibilities.  

MINIMUM QUALIFICATIONS  

Customer service, travel, or logistics experience with:  

• High school diploma and 5 years professional work experience  

• Associates degree and 3 years professional work experience  

• Bachelors degree with experience gained from undergraduate work experience  

• Flexibility to work 12-hour shifts and a non-standard rotating schedule including nights, weekends, and holidays 

PREFERRED QUALIFICATIONS  

• Proven ability to multi-task and calmly manage several projects at once  

• Strong analytical skills and the ability to make sound recommendations based on thoughtful and accurate analysis 

• Outstanding customer service skills 

• Excellent written and verbal communication skills 

• Strong team player, willing to step in and help others as needed 

• Tech savvy and able to learn new systems, apps and processes quickly.

As part of our long-term growth plans, TransMedics is excited to announce our plan to relocate our headquarters (HQ) to Somerville, MA by 2028. We chose this location because we believe it is a place where innovation will thrive. Our new state-of-the-art headquarters is designed to support collaboration, creativity, and discovery. We believe this will be a place where we can continue to do things few thought possible in organ transplantation to help patients. Specific timing and role impact may vary.

TransMedics is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, marital status, age, disability or protected veteran status, or any other characteristic protected by law. We are committed to creating an inclusive environment for all employees.