MP Solutions

Self-funded software solutions provider globally

German Speaking Service Desk Agent

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeRemote in HungaryNo salary listed

About the Job

Requirements

IT-related education or relevant professional experience in IT support or helpdesk environments.
Fluent Hungarian, German, and English language skills.
Knowledge of PC hardware, operating systems, and software technologies.
Experience with Active Directory.
Experience using remote support and remote desktop tools.
Ability to work independently and collaboratively within a team.
A structured, solution-oriented, and quality-focused approach to work.
Resilience and ability to manage multiple priorities.

Responsibilities

Manage incoming incidents and service requests via phone, email, and ticketing systems.
Create, categorize, track, and resolve support tickets.
Monitor and escalate tickets according to agreed service levels.
Collaborate with technical teams and internal stakeholders.
Provide remote troubleshooting and technical assistance to end users.
Maintain documentation and knowledge base articles.
Support onboarding and knowledge-sharing activities within the team.
Participate in an on-call support rotation.
Handle major incidents and communicate updates to relevant stakeholders.

Desired Qualifications

Knowledge of IT Service Management processes.
Experience with ServiceNow.
ITIL certification.
Previous experience in retail or customer-facing environments.

German Speaking Service Desk Agent

MP Solutions Ltd. · Budapest, Hungary (Remote) · Full-time · Posted 2026-06-09

Workplace: remote

Department: R4

Description

We are looking for a German Speaking Service Desk Agent to join an international IT support team. In this role, you will provide first-line technical support to end users, handle incidents and service requests, and ensure high-quality customer service in a multilingual environment.

Your responsibilities will include:

Managing incoming incidents and service requests via phone, email, and ticketing systems
Creating, categorizing, tracking, and resolving support tickets
Monitoring and escalating tickets according to agreed service levels
Collaborating with technical teams and internal stakeholders
Providing remote troubleshooting and technical assistance to end users
Maintaining documentation and knowledge base articles
Supporting onboarding and knowledge-sharing activities within the team
Participating in an on-call support rotation
Handling major incidents and communicating updates to relevant stakeholders

Requirements

IT-related education or relevant professional experience in IT support or helpdesk environments
Fluent Hungarian, German, and English language skills
Strong customer service and communication skills
Knowledge of PC hardware, operating systems, and software technologies
Experience with Active Directory
Experience using remote support and remote desktop tools
Ability to work independently as well as collaboratively within a team
Structured, solution-oriented, and quality-focused approach to work
Resilience and ability to manage multiple priorities

Nice to have

Knowledge of IT Service Management (ITSM) processes
Experience with ServiceNow
ITIL certification
Previous experience in retail or customer-facing environments

Benefits

Flexible working arrangements with up to 100% remote work within Hungary
Opportunity to work in an international and multicultural environment
Exposure to large-scale IT operations and enterprise-level support processes
Professional development opportunities, training programs, and certifications
Long-term career growth within a rapidly expanding organization
Supportive team culture and collaborative working environment
Challenging projects and the opportunity to work with global stakeholders

Apply

Apply at MP Solutions Ltd.

About the Company

MP Solutions

Self-funded software solutions provider globally

MP Solutions is a small, self-funded team focused on delivering practical solutions to a global audience. They emphasize hands-on involvement by owners, who work closely with the team and live in the same environment to stay aligned with customers’ needs. The company’s offerings center on providing suited solutions to millions of happy users around the world. Their approach is to work directly with clients to understand problems and deliver concrete results rather than abstract plans. MP Solutions differentiates itself through owner-led, hands-on management and a tightly knit, self-funded structure that keeps the team closely aligned with customer success. The goal is to keep delivering high-quality solutions that meet real user needs and expand their global impact.

Company size: 11-50
Company stage: Not listed
Total funding: Not listed
Headquarters: Hanoi, Vietnam
Founded: 2018

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