Zoox

Fully electric autonomous ride-hailing service platform

Manager – Vehicle Technicians

Automotive Mechanical Repair & MaintenanceConfirmed live in the last 24 hours

Full-timeSan Francisco, CA, USA$137k - $164k /yrIn-person

About the Job

Requirements

At least 8 years of transportation industry experience, preferably in operations, including fleet or maintenance management, and at least 5 years managing teams of 10 or more across multiple projects.
Demonstrated leadership, organizational, and operational skills.
Strong analytical and problem-solving abilities.
Awareness of environmental, health, and safety protocols.
Clear and effective communication, including comfort engaging with senior leadership.
Experience building cross-functional relationships that help the team scale.

Responsibilities

Manage the Vehicle Technician team and cross-functional relationships to execute business initiatives, improve processes, and deploy systems and infrastructure as planned.
Mentor and hold direct reports accountable, and support succession planning through coaching, leadership development, training, and performance management.
Strategically forecast team growth to align with the company roadmap; engage workshop personnel in recruiting and hiring; streamline employee onboarding and training.
Define, track, and drive continuous improvement across systems, applications, tools, methods, and forward-looking changes to increase fleet uptime.
Define and execute objectives and key performance indicators, positively reinforce and engage the team, and share in team success.
Optimize workstreams to reduce vehicle maintenance and repair downtime and provide more uptime for engineering-level testing.
Forecast and oversee the team budget for crew and vehicle supplies.
Enforce environmental, health, and safety policies, and ensure the workshop area is clean, organized, and free of dangerous and hazardous materials. Raise safety standards.

Desired Qualifications

Proficiency with Jira, Confluence, SAP ERP, Microsoft Office, Google Suites, Lucid Charts, and Slack.
Experience working in a new product introduction environment and cross-functionally with program management office or engineering organizations.
Experience working with cross-functional teams on go-to-market initiatives.
Experience in the autonomous vehicle, transportation dispatch, or emergency response industries.

Salary Range: 137000 to 164000 (Currency: USD) (Pay period: per-year-salary)

The Base Operations team is responsible for maximizing vehicle uptime through maintenance and repair operations, both existing and future. The Manager of Vehicle Technicians will work closely with the Fleet Operations Leadership team to drive new operational initiatives, track and measure efficiencies, establish KPIs, and ensure we stay hyperfocused on our roadmap progression for our Zoox L3 and VH6 vehicle fleets. An ideal candidate would be self-motivated and technically inclined, embrace a positive attitude, remain calm in a rapid-paced environment, identify as a change-maker, and have a solid operational background. This role will require you to stay flexible, tackle ambiguity head-on, embrace change, and focus on delivering a best-in-class commercial product, including the associated maintenance and repair services.

In this role, you will:

Effectively manage the Vehicle Technician team and cross-functional relationships to execute business initiatives, improve processes, and deploy systems and infrastructure as planned.
Mentor and hold direct reports accountable, and support succession planning through coaching, leadership development, training, and performance management.
Strategically forecast team growth that aligns with our company roadmap. All workshop personnel will be heavily engaged in the recruiting and hiring process. Additionally, streamline the employee onboarding and training process.
Define, track, and drive the continuous improvement process, which includes systems, applications, tools, methods, and forward-looking changes that will result in an increase in fleet uptime.
Define and execute against objectives and KPIs, positively reinforce and engage your team, and share in each other's success.
Optimize the current workstreams to reduce downtime in vehicle maintenance and repairs and provide more uptime for engineering-level testing.
Forecast and oversee the team budget for crew and vehicle supplies.
Enforce all environmental, health, and safety policies. Ensure the workshop area is clean, organized, and free of dangerous & hazardous materials. Raise the bar on safety.

Qualifications

8+ years of transportation industry experience, preferably in operations, including fleet/maintenance management, and 5+ years managing teams of 10 or more across multiple projects.
Demonstrates strong leadership, organizational, and operational skill sets
Possesses strong analytical and problem-solving abilities
Demonstrates awareness of all environmental, health, and safety protocols
Communicates clearly and effectively; comfortable in engaging with senior leadership
Experience building cross-functional relationships that help the team scale

Bonus Qualifications

Proficiency in Jira/Confluence, SAP ERP, MS Office, Google Suites, Lucid Charts, and Slack
Experience working in an NPI environment and cross-functionally with PMO or engineering organizations
Working with cross-functional teams on go-to-market initiatives
Experience in the autonomous vehicle, transportation dispatch, and emergency response industries

About the Company

Zoox

Fully electric autonomous ride-hailing service platform

Zoox designs and operates an autonomous ride-hailing service built around a purpose-built, fully electric vehicle designed specifically for autonomous operation. The vehicle uses advanced sensors, cameras, and AI to navigate complex urban environments, offering a four-passenger interior for comfort. Unlike competitors that retrofit existing cars, Zoox engineers both the vehicle and the service from the ground up, enabling optimized safety, efficiency, and passenger experience through integrated software that optimizes routing and reduces wait times. The company emphasizes safety through extensive testing and regulatory collaboration, and sustainability via electric mobility. The ultimate goal is to provide a smarter, safer, and more efficient urban transportation system that improves city life while reducing emissions.

Company size: 5,001-10,000
Company stage: Acquired
Total funding: $1.2B
Headquarters: Menlo Park, CA
Founded: 2014

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