Front Desk Agent

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

An art nouveau masterpiece on the Danube. Located in the heart of Budapest, our art nouveau palace Hotel embodies the spirit of Budapest’s Golden Era glam. From the moment you enter, savour the iconic wrought-iron peacock gates, pass through the Lobby adorned with over two million mosaic tiles illuminated with its striking chandelier, and let inspiration wash over you. Outside, views of the Danube and the picturesque Buda skyline stand before you. Spend the day exploring the sights, recharge in our Spa that harnesses the city’s heritage in wellness, then enjoy an innovative cocktail in our newly opened lobby bar MÚZSA.

About the Role

As a Front Desk Agent (Night Shift) at Four Seasons Hotel Gresham Palace Budapest, you will be the welcoming face of the hotel throughout the night, creating exceptional guest experiences from arrival to departure. You will provide attentive, personalized, and professional service while managing overnight front desk operations, responding to guest requests, and ensuring that every interaction reflects the warmth and excellence of Four Seasons hospitality.

This role is ideal for someone who enjoys working independently, thrives in a dynamic guest-focused environment, and is passionate about delivering outstanding service during the overnight hours.

What You Will Do

• Welcome guests with the highest level of hospitality and professionalism during late evening and overnight shifts

 • Manage guest check-ins, check-outs, room assignments, and billing procedures accurately and efficiently

 • Handle all guest interactions with warmth, discretion, and genuine care

 • Accommodate special requests whenever possible and personalize the guest experience

 • Assist guests with inquiries regarding hotel services, facilities, operating hours, transportation, local recommendations, and hotel events

 • Respond promptly and accurately to guest requests in person, by phone, and through digital communication channels

 • Resolve guest concerns and complaints professionally, ensuring complete guest satisfaction

 • Coordinate closely with Housekeeping, Engineering, Security, and other departments to maintain seamless overnight operations

 • Perform nightly administrative tasks, reports, and audit-related duties as required

 • Maintain awareness of hotel occupancy, arrivals, departures, VIP guests, and special events

 • Ensure the front desk area remains organized, professional, and welcoming throughout the shift

 • Support hotel safety, security, and emergency procedures during overnight operations

 • Identify opportunities to recognize returning guests and create memorable experiences

What You Bring

• Previous experience in Front Office, Guest Services, or a similar customer-facing role, preferably within a luxury hotel environment

 • Strong passion for hospitality and delivering exceptional guest experiences

 • Excellent interpersonal and communication skills

 • Guest-centric mindset with an understanding of the importance of guest preferences and personalization

 • High level of professionalism, discretion, and reliability

 • Ability to remain calm and effective when handling guest concerns and unexpected situations

 • Strong organizational skills and attention to detail

 • Confidence working independently during overnight hours

 • Experience with hotel systems and property management software is an advantage

 • Fluent English is required; Hungarian and additional languages are considered an advantage

 • Flexibility to work overnight shifts, weekends, and holidays

What We Offer

• Competitive remuneration package that reflects your skills, contribution, and the premium standards of Four Seasons.

• Annual bonus opportunity, recognizing your impact and commitment to delivering exceptional guest experiences.

• Private health insurance, providing additional support for your wellbeing and peace of mind.

• Outstanding Training & Development programs, including personalized learning pathways, cross-training opportunities, and access to world-class internal learning platforms.

• International Task Force and relocation opportunities, giving you the chance to grow your career across our global portfolio and experience life in different cultures and destinations.

• Global travel benefits, including complimentary and preferred employee rates at Four Seasons hotels and resorts around the world—an opportunity to discover our properties as our guests do.

• Complimentary employee meals and uniform cleaning, so you can focus fully on your day without additional concerns.

• Exclusive dining benefits, including a 50% discount at MÚZSA Bar and KOLLÁZS Brasserie & Bar.

• Employee Assistance Program, offering professional resources and support for your personal and professional wellbeing.

• Wellbeing and community initiatives, including recognition programs, team events, and experiences that foster connection, belonging, and growth.

• A workplace culture grounded in respect, care, and genuine connection, where you are valued as an individual, supported in your career journey, and empowered to bring your best every day.

Schedule & Hours

• Full-time position.
• Primarily overnight shifts, including weekdays, weekends, and public holidays based on operational needs.

Why Four Seasons

At Four Seasons, we believe that genuine care is at the heart of everything we do - for our guests, for each other, and for our community. For more than 60 years, our culture has been rooted in the simple idea that life is richer when we connect with purpose and kindness.

At Four Seasons Hotel Gresham Palace Budapest, our team is inspired every day by the beauty, history, and energy of one of Europe's most vibrant cities. Located in a stunning Art Nouveau landmark overlooking the Chain Bridge and the Danube, our hotel combines timeless elegance with world-class hospitality. We are committed to creating exceptional experiences for our guests while fostering an environment where our employees feel valued, supported, and empowered to grow.

Applicants must have current work authorization in Hungary or hold an EU passport.

If you are ready to lead with passion, inspire culinary excellence, and create unforgettable dining experiences at one of Budapest's most prestigious luxury hotels, we would love to hear from you. Apply today and begin your journey with Four Seasons Hotel Gresham Palace Budapest.