I

IHG

Global hotel company

Front Office Agent

Full-TimeUpdated on 10/14/2026
No salary listed
Junior
Switzerland
In Person
Food Service & HospitalityHotel Guest Services

About the job

Requirements
  • Have hospitality training.
  • Have 1 to 2 years of experience in the same position at a 4- or 5-star property with more than 200 rooms.
  • Speak French and English fluently.
  • Be serious, autonomous, responsive, methodical, and have strong interpersonal skills.
Responsibilities
  • Welcome guests, groups, and VIPs; handle check-ins, check-outs, and telephone calls.
  • Distribute keys and manage safes.
  • Verify credit limits.
  • Participate in room sales through the upselling program.
  • Enroll guests in loyalty programs.
  • Know the available room types and current rates.
Desired Qualifications
  • Knowledge of a third language.
  • Knowledge of Opera.

About the company

I

IHG

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IHG is a global hospitality company operating and franchising a portfolio of hotel brands. The company supports hotel development, reservations, loyalty programs, revenue management, brand standards, technology, and guest services. It serves travelers, hotel owners, franchisees, corporate clients, loyalty members, and hospitality partners. Its operating model centers on a primarily franchised and managed hotel network connected through brands, distribution, commercial systems, and regional support. Teams work across hotel operations, development, revenue, technology, marketing, loyalty, finance, and owner support. Teams support coordinated daily delivery.

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