Honor Health

Nonprofit healthcare system providing comprehensive care

Patient Account Representative 1 - Patient Billing Services

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours

Full-timePhoenix, AZ, USANo salary listed

About the Job

Requirements

A High School Diploma or GED is required.
One year of healthcare-related medical billing and collection experience in a medical practice or healthcare organization is required.
Demonstrate independent problem-solving skills to resolve account errors and bring balances to zero within established time frames.
Maintain current knowledge of regulatory billing requirements for specified payers and specialty-specific limitations or payer expectations.
Prioritize work to minimize interruptions and increase collections efficiency.
Provide customer service to patients, coworkers, vendors, and management.
Maintain an efficient filing system and an organized work area.
Communicate and engage effectively with others.
Participate in training classes as needed to stay current with daily operations.
Work in a team environment and participate in constructive feedback.
Handle numerous tasks simultaneously and work flexibly.

Responsibilities

Research insurance accounts and secure payment by following up on daily accounts assigned through work queues, contacting insurance companies about denials and correspondence, and reviewing charge-review work queues as assigned.
Research patient balances and secure payment by following up on daily accounts assigned through account work queues, answering incoming patient calls, processing credit card payments and posting them in the patient billing system, and working return mail to update accounts.
Perform routine data entry and/or review claim-edit work queues, including entering physician billing charges and reviewing charge-review work queues as assigned.
Handle payments and correspondence received in the central business office by creating payment batches, scanning correspondence into the patient billing system, and posting payments and denials into the system.
Participate in daily DMS huddles and department meetings.
Maintain a clean and organized work area.

Primary City/State:

Deer Valley - 2500 W Utopia Rd Phoenix, AZ 85027

Category:

Patient Services

Shift:

Day

Department:

Business Operations



M-F-08:00 am - 4:30 pm

Great care starts with great people. (Like you.)

At HonorHealth, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most — caring for the health and well-being of people and communities across the greater Phoenix area.

Responsibilities:

JOB SUMMARY

Responsible for part of the following: billing and collecting, research, payment posting, charge entry, and a host of other duties to assure timely reimbursement to the medical provider. Demonstrates independent problem-solving skills of account error necessary to bring the account balance to zero within established time frames.

ESSENTIAL FUNCTIONS

Responsible for research and secure payment for insurance accounts: Follow up required daily accounts based on work queue assignment to reduce the A/R, Contact insurance companies to follow up on denials and correspondence. Review Charge review work queues as assigned.
Responsible for research and secure payment for patient balances: Follow up required daily accounts based on account work queue assignment to reduce the cash pays A/R. Answer incoming patient calls. Process credit card payments and post within the patient billing system. Work return mail to update accounts to ensure accuracy.
Performs routine data entry and/or review of claim edit work queues: Input charges for physician billing Maintains current knowledge of regulatory billing requirements for the specified payers and various specialty specific limitation or payer expectations. Review Charge review work queues as assigned.
Handles all payments and correspondence received in the central business office. Creates payment batches and scans all correspondence into patient billing system, Posts payments and denials into patient billing system.
Follows departmental functions: Prioritize work to minimize interruptions and increase efficiency in collections process, Participate in daily DMS huddle, and all department meetings, Provide five-star customer service, to include patients, coworkers, vendors and management, Establish and maintain and efficient filing system, Maintain clean and organized work area, Communicates and engages effectively with others, Communicates and participates in training classes as needed to keep current with daily operations. Work in a team environment and participate in constructive feedback. Ability to handle numerous tasks simultaneously and with flexibility.

EDUCATION

High School Diploma or GED Required

EXPERIENCE

1 year Healthcare related medical billing and collection experience in a medical practice or healthcare organization. Required

LICENSE AND CERTIFICATIONS

We're all in for your career.

About the Company

Honor Health

Nonprofit healthcare system providing comprehensive care

Preparing company summary for Honor Health.

Company size: 5,001-10,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Scottsdale, AZ
Founded: 2013

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