Assistant Store Manager

Job Description:

General Function / Summary:

As a financial services leader, we strive to make a difference in our customers’ lives and the communities we serve. Our Assistant Store Managers are frontline brand ambassadors representing Check N Go, Allied Cash Advance, or Cash Store, all part of the CNG Holdings, Inc., family of companies. They embody the company’s identity through behavior, values, and ethics in support of our mission. The Assistant Store Manager is responsible for ensuring outstanding customer service and regulatory excellence. 

Essential Duties:

• Serve and educate customers on the product portfolio by presenting all product and/or service options that meet their needs.
• Escalate issues to the store manager, District Director of Operations (DDO), and the corporate office if unable to resolve them directly with the customer.
• Answer telephone inquiries regarding general questions, customer applications, requests, or other issues.
• Perform outbound customer sales, courtesy, and collection calls in accordance with federal regulations, store operating procedures, and district or regional volume expectations.
• Respond professionally and accurately to customers, explain possible solutions, and ensure customers feel supported and valued.
• Use active listening to confirm or clarify information and defuse customer complaints.
• Handle and count currency, cash, and coins, including managing a cash drawer, counting cash deposits, moving cash from the secure safe to the cash drawer, and other cash-handling requirements; may be responsible for bank deposits or bank pickups.
• Balance individual batch receipts with store sales reports at the end of the day and assist in resolving over/short discrepancies.
• Perform customer verifications to validate information presented.
• Process all transactions accurately and in accordance with company policy, including but not limited to loans, check-cashing, and Net Spend.
• Comply with federal and state regulations and Company policies and procedures.
• Complete compliance training and timely I Agree quarterly.
• Other duties as assigned. 

Minimum Education and Experience Required:

• High school diploma, GED, or equivalent experience
• 1+ year of experience in sales, customer service, and/or cash handling preferred
• Strong customer service, active listening, and verbal and written communication skills
• Proficient in Microsoft Office programs
• Ability to multitask, prioritize, and work autonomously
• Must have reliable personal transportation in compliance with published policy and procedure; this may not include public transportation or transportation from family or friends; must maintain a valid Driver’s License and valid Automobile Insurance while employed by the company
• Ability and willingness to consistently live and embrace our core values of accountable, inclusive, transparent, and focused 

Physical Demands:

• Call center/retail/office environment
• Extensive cash handling
• Extended phone use
• Long periods of standing
• Extended computer screen viewing and typing
• Must be able to lift up to 50 lbs, with or without reasonable accommodations

Travel / Attendance:

• Must be able to travel to all stores within the assigned district using a personal vehicle
• May be asked to travel to neighboring districts
• May require overnight travel
• Must work assigned shifts as scheduled

Why Choose CNG Holdings, Inc.

CNG Holdings Inc. (CNG) is headquartered in Cincinnati, Ohio, and is a respected leader in the financial services industry. Through professional partnerships, CNG offers a wide range of convenient, accessible financial products and services designed to improve customers’ financial situations, meeting a need and delivering value.

Our mission is to help and educate our customers while building and nurturing long-term relationships. We strive to make a difference in our customers’ lives and in the communities we serve.

Our vision is to deliver innovative financial solutions that better meet our customers’ unique financial needs, enabling them to build a better future for themselves and their families.

CNG Holdings, Inc., its associates, and its brands are expected to create, deliver, and embrace our core values. These values ultimately define how we treat each other and our customers. We are inclusive, transparent, accountable, and focused!

Commitment to Diversity:

We are committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer and make decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status, or any other protected class.

This posting describes the general nature of the work anticipated to be performed and is not a comprehensive list of all responsibilities, duties, and skills required for the position.