Lead Account Management

Job Description

We're looking for a strategic and results-driven Lead-Account Management professional to join our dynamic team in Hyderabad, India. In this pivotal role, you will lead and manage key client relationships while driving account growth and ensuring exceptional customer satisfaction. You'll combine your analytical expertise with strong leadership capabilities to develop comprehensive account strategies, mentor your team, and collaborate across organizational functions to deliver outstanding results.

• Establish and maintain strong, transparent communication with clients and internal team members to understand their needs, resolve issues proactively, and consistently exceed expectations
• Develop and implement data-driven account strategies and action plans that directly impact revenue growth and client retention
• Lead and mentor account management team members, identifying training needs and fostering professional development to build a high-performing team
• Analyze performance metrics, KPIs, and client feedback to identify opportunities for improvement and optimize account profitability
• Collaborate with cross-functional stakeholders including sales, operations, and product teams to ensure seamless service delivery and address client requirements
• Manage multiple client accounts simultaneously while maintaining detailed records and schedules using CRM and Microsoft Office tools
• Conduct regular business reviews with key clients to assess satisfaction, identify upsell opportunities, and strengthen partnerships
• Ensure compliance with all defined processes, policies, and procedures across all client engagements and team operations
• Provide strategic recommendations based on keen observations and meaningful data analysis to drive business decisions

Qualifications

**Required Qualifications:**

• Bachelor's degree in any field
• Minimum 6 years of professional experience in account management, client services, or related industry
• Minimum 2-3 years of proven management or leadership experience
• Strong analytical skills with the ability to interpret data and generate actionable insights
• Demonstrated leadership capabilities with experience mentoring and developing team members
• Excellent proficiency with Microsoft Office applications (Word, Excel, PowerPoint)
• Strong time management skills with the ability to efficiently manage multiple priorities, schedules, and initiatives
• Exceptional interpersonal and communication skills, both written and verbal
• Proven ability to build and maintain strong client relationships
• Problem-solving mindset with a customer-focused approach

**Preferred Qualifications:**

• Experience with Customer Relationship Management (CRM) software platforms
• Knowledge of account-based marketing or strategic account planning methodologies
• Experience in a fast-paced, collaborative organizational environment
• Familiarity with performance metrics and KPI tracking
• Background in stakeholder management and cross-functional collaboration
• Certification in account management or related field

Additional Information

All your information will be kept confidential according to EEO guidelines.