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Medical University of South Carolina

Health sciences university in Charleston, SC

Patient Access Representative 1

Clinical Support & Patient AdministrationPosted on Nov 6
Part-timeUnited StatesNo salary listedIn-person

About the Job

Requirements

  • A high school diploma or equivalent (GED) is required.
  • One year of customer service experience is required.
  • The role requires the ability to interpret and apply financial procedures and regulations.
  • The role requires the ability to perform job functions while standing, sitting, walking, climbing stairs, working indoors and in elevated or confined spaces, kneeling, bending, squatting, and reaching in all directions.
  • The role requires repetitive motions with hands, wrists, elbows, and shoulders; finger dexterity; full use of both legs and both hands/arms; and the ability to lift and carry 15 pounds unassisted, including lifting and lowering objects from floor level to 36 inches and from 36 inches to overhead.
  • The role requires corrected 20/40 vision in one eye or both eyes, the ability to recognize objects near and at a distance, color discrimination, and corrected hearing acuity.
  • The role requires gross motor functions with frequent fine motor movements and the ability to work in a latex-safe environment.
  • The role requires tactile sensory function; selected positions also require depth perception, olfactory sensory function, and physical qualification for respirator use initially and as required.

Responsibilities

  • Process patient preadmission and admission demographic and insurance data, enter information into the hospital computer system, and maintain the accuracy of each preadmission and admission.
  • Act as a liaison between patients, financial counselors, and hospital patient accounting, and ensure compliance with applicable state, federal, and MUSC policies and procedures.
  • Assist Patient Access Representative I staff by providing guidance on registration procedures, insurance verification, and customer service practices.
  • Serve as a subject matter expert on patient access workflows, policies, and procedures, helping staff resolve complex registration issues, insurance inquiries, and patient concerns.
  • Coordinate patient flow and scheduling, including registration, appointment scheduling, and check-in processes.
  • Handle escalated patient inquiries, complaints, or issues, resolve conflicts, and provide solutions to improve patient satisfaction.
  • Collaborate with clinical departments, nurses, and physicians to address patient care needs and scheduling conflicts and improve patient access processes.
  • Conduct quality assurance audits of patient registration data, insurance information, and documentation for accuracy and regulatory compliance.
  • Assist with training new staff, develop training materials, and conduct ongoing education sessions on patient access policies and procedures.
  • Monitor patient access performance indicators, including registration accuracy, wait times, and patient satisfaction scores.
  • Participate in departmental meetings, committees, and initiatives to improve operational efficiency, patient experience, and organizational outcomes.

Desired Qualifications

  • The ability to interpret and apply financial procedures and regulations is preferred.
  • Previous experience with hospital information systems or word processing is preferred.

About the Company

Medical University of South Carolina

Health sciences university in Charleston, SC

Medical University of South Carolina is a public academic health sciences university in Charleston, South Carolina. It offers bachelor's, master's, doctoral, and professional degrees through six colleges in dental medicine, graduate studies, health professions, medicine, nursing, and pharmacy.

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