Full-Time

Channel Partner Manager

Posted on 9/25/2024

Front

Front

201-500 employees

Communication hub for customer relationship management

Consulting
Enterprise Software

Senior

Chicago, IL, USA

Flexibility to work from home 3 days/week.

Category
Business Development
Business & Strategy
Required Skills
Marketing
Data Analysis
Requirements
  • Goal oriented and the ability to thrive in a fast-paced technology-driven sales environment.
  • Strong interpersonal skills with the ability to build rapport and establish trust with partners (pre-existing network of relationships is a plus).
  • Excellent verbal, written, and presentation skills, with the ability to clearly articulate ideas, strategies, and concepts.
  • Comfortable operating in a dynamic environment where you successfully influence internal business partners, company leadership, and senior-level partner prospects at a wide range of organizations.
  • Ability to develop partnership plans and execute them effectively.
  • Experience in analyzing partnership performance metrics and making data-driven decisions.
  • Understanding of the CX & customer support landscape, with a keen insight in navigating TSD & master agent networks.
  • Proven track record of generating partner-sourced pipeline and revenue and exceeding sales quota.
  • 5+ years of SaaS experience with at least 3 years in channel management with TSDs, Resellers, and/or Consultants (channel sales, partner development, etc.)
Responsibilities
  • Partner with the VP of Partnerships to develop and implement a comprehensive strategy for growing Front’s presence in the CX ecosystem via TSDs and other channel and ISV/tech partners.
  • Manage our existing partners as well as recruiting and onboarding new partners to drive indirect sales. Serve as the primary point of contact and liaison between organizations.
  • Work closely with partners and our sales team to source new business opportunities and achieve revenue goals.
  • Become a subject matter expert on Front and all of our products, leveraging your expertise to educate, train, and capture mindshare with our partners.
  • Identify, develop, and manage joint marketing and sales activities that drive awareness and pipeline. Travel as needed to support field events (industry conferences, partner events, SKOs, etc.).
  • Monitor, analyze, and report on partnership performance, including KPIs for partner activity, enablement, and pipeline.
  • Stay abreast of industry trends and insights to inform partnership strategy and identify new areas of opportunity for the business.
  • Align internal teams at Front, including sales and marketing, with relevant partners through targeted demand generation, account mapping activities, and co-selling.

Front is a communication hub that helps businesses improve their customer relationships by providing tools for quick and accurate responses to inquiries. It organizes messages from various channels, facilitates team collaboration, and enhances response times, making it especially useful for industries like professional services and B2B technology. The company operates on a subscription-based model, allowing it to offer scalable solutions for both small and large businesses. Front's goal is to enhance customer interactions through efficient communication.

Company Stage

Series D

Total Funding

$197.8M

Headquarters

San Francisco, California

Founded

2014

Growth & Insights
Headcount

6 month growth

14%

1 year growth

25%

2 year growth

7%
Simplify Jobs

Simplify's Take

What believers are saying

  • Acquisition of Idiomatic enhances AI capabilities for customer conversation insights.
  • Partnership with Tai Software boosts operations in the freight broker industry.
  • Series D funding at $1.7B valuation strengthens financial position and growth potential.

What critics are saying

  • Integration with Tai Software may face operational inefficiencies if not managed well.
  • Cultural clashes from Idiomatic acquisition could affect employee morale and productivity.
  • Public bug bounty program might expose vulnerabilities if not properly managed.

What makes Front unique

  • Front integrates AI to enhance customer insights and personalize communications.
  • The platform supports diverse industries, from financial services to travel.
  • Front's subscription model offers scalable solutions for businesses of all sizes.

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Benefits

Competitive compensation - We offer compensation that matches the top talent we hire

Healthcare - We take care of your premiums for medical, dental, and vision

Flexible PTO - Take time to recharge so you can bring your best self to work

401(K) - Invest in your future by saving for retirement

Parental leave - Paid time off for birthing and non-birthing parents alike

Volunteer time off - Take time to give back to our communities

Commuter benefits - Flexible options to make getting to work a little easier

Wellness benefits - We help you prioritize your physical and mental wellness

INACTIVE