Boutique Manager
No salary listed
Expert
Tokyo, Japan
In Person
RetailRetail Store Management
About the job
Responsibilities
- Exceed the boutique budget in accordance with the brand's retail strategy and applicable group procedures, laws, financial requirements, and customs regulations.
- Plan and execute monthly meetings and actions.
- Achieve boutique key performance indicators defined by management.
- Support management in actively implementing the boutique commission system.
- Comply with and implement headquarters' commercial guidelines in the retail manual.
- Maximize profit by controlling and minimizing costs, including discounts, ordinary expenses, and commissions to third parties.
- Analyze and review sales with management regularly to refine future sales forecasts and ensure maximum market satisfaction.
- Lead the boutique team by clearly communicating goals, responsibilities, results, brand standards, and procedures; assign, track, and communicate tasks.
- Build and maintain team belonging and pride in working for A. Lange & Söhne, and organize team activities to foster team spirit.
- Develop and coach team members' capabilities to achieve goals.
- Plan to build a high-performing team; identify potential candidates, recruit, onboard, and train new staff from their first day as members of the Lange family; monitor the team and make personnel decisions needed to rebuild it.
- Coach each boutique team member and reinforce collective goals through team meetings, on-the-job training, evaluations, anticipating training needs, task assignment, and feedback on expectations.
- Ensure the team can access all necessary information and documentation, including guidelines and product news.
- Organize boutique team schedules, resolve conflicts, and ensure fairness in staff working hours and opportunities.
- Monitor staff appearance and conduct in accordance with company policies and boutique guidelines, including uniform, makeup, language, hair, and accessories.
- Maintain high standards of display, visual merchandising, and boutique condition and atmosphere in accordance with brand guidelines.
- Act as the face of the boutique and a brand ambassador inside and outside the boutique; build brand and boutique awareness and value, and represent the brand with partners and local influencers.
- Maintain professional and respectful relationships with service suppliers and neighboring businesses, including other maisons and landlords or shopping malls.
- Comply with group and brand retail-manual procedures, identify problems, and propose solutions to ensure flawless store operations.
- Actively manage the quality and quantity of store inventory and back orders.
- Ensure the accuracy of monthly, quarterly, and annual stocktaking and quality control.
- Take all measures needed to prevent inventory discrepancies.
- Follow up weekly with the local headquarters on inventory replenishment and active order requests.
- Protect employees and customers by providing a safe and clean store environment.
- Comply with applicable procedures, laws, financial requirements, and customs regulations.
- Manage the cash register.
- Ensure timely daily and monthly sales reporting to the brand director and retail sales manager.
- Identify strengths and weaknesses in existing operations and define action plans for execution.
- Define the store navigation scenario and mobilize sales associates on the sales floor; direct and support the team in delivering the Lange sales ceremony using appropriate brand language, behavior, and tools.
- Engage targeted prospects and convert them into boutique customers; develop targeted programs to acquire new high-potential customers and manage the customer lifecycle.
- Maintain ongoing relationships with customers as members of the Lange family, giving special attention to existing and new VIP customers to maintain loyalty.
- Use iCM to identify and propose customer strategies; capture, enter, and update customer information and track sales associates' customer-management tasks.
- Identify current and future customer requirements by building relationships with prospective and actual customers and others positioned to understand their service needs.
- Participate in customer events, including manufacture visits, with clear strategies covering sales, customer relationship management, and prospecting goals.
- Handle client complaints individually and carefully, and promptly report boutique-, brand-, or product-related issues to the local office.
- Follow up and coordinate individual repairs and customer-service matters.
- Develop agile communication and strengthen cooperation with other boutique managers in the region, eliminating unproductive territorial tensions and friction between Lange boutiques and teams.
- Participate in international Lange retail community activities and share insights, opportunities, and best practices to improve overall retail performance and foster a supportive Lange retail culture.
About the company
Richemont is a Swiss-based holding company that owns a collection of luxury brands, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre, and IWC Schaffhausen. It operates by acquiring and nurturing iconic luxury maisons with rich histories, then leveraging their heritage to create premium jewelry, watches, and accessories sold worldwide through its brands and retail networks. Unlike diversified conglomerates that mix many non-luxury businesses, Richemont focuses exclusively on high-end goods and has deliberately shifted away from other interests (like tobacco) to sharpen its luxury focus. Its goal is to build a global luxury powerhouse by growing its brands, expanding across geographies, and maintaining control over premium product sourcing, design, and distribution.
Company Size
10,001+
Company Stage
IPO
Headquarters
Bellevue, Switzerland
Founded
1988
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Simplify's Take
What believers are saying
- Richemont posted 20% constant-currency sales growth in Q1 FY2027, driven by jewellery.
- The July 2026 buyback launch and €9.1 billion net cash strengthen shareholder returns and flexibility.
- Scandicci’s €12 million expansion adds capacity, hires 300 workers, and deepens vertical integration.
What critics are saying
- China retail sales rose 0.4% in August 2026, and Richemont depends heavily on that market.
- Specialist Watchmakers remain weaker than jewellery, exposing Richemont to category imbalance if demand softens.
- Cartier carries the profit engine; any prolonged slowdown there would hit cash flow and valuation fast.
What makes Richemont unique
- Cartier, Van Cleef and Buccellati give Richemont unparalleled jewellery pricing power.
- Richemont controls craftsmanship-heavy Maisons and in-house leather production, including Scandicci’s expanded PRF site.
- Family control under Johann Rupert supports long-term succession and capital allocation discipline.
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Benefits
- Meal Benefits
- Performance Bonus