Member Services Coordinator
Cottingham & Butler
Member Services Coordinator
Cottingham & Butler
Independent broker delivering P&C & benefits
Member Service Coordinator
Location: Dubuque, IA (hybrid).
What Our Member Service Coordinators Do and Why It’s Important:
Member Service Coordinators play a key role in delivering our advocacy services, serving as a trusted resource for members as they navigate their employer benefits. In this role, you will help individuals understand their coverage, resolve issues, and connect them with the care and resources they need—ensuring a seamless experience through phone, email, and chat interactions.
In addition, Member Service Coordinators support participants throughout their company’s wellness program by answering questions and assisting with a variety of program-related needs.
We are seeking candidates who are confident guiding individuals through benefit questions and delivering a high-touch, supportive level of service. This role is a great fit for individuals with experience in roles such as receptionist, scheduler, insurance verification, or within a medical environment, as well as those with strong customer service skills who are looking to make a meaningful impact.
Schedule:
The standard work week for this position will be Monday through Friday, 8-5pm.
Full-Time Benefits - Most benefits start day 1
About Cottingham and Butler’s Health and Wellness Division
Cottingham and Butler’s Health and Wellness division was created with the employer's needs and the participant's experience in mind. We focus on reducing medical costs, while increasing employee engagement and productivity. This is accomplished by providing onsite biometric screenings, engaging participants through technology and programming, educating the participant with risk-specific targeted communications, and supporting positive behavior change through our Health Coaching and Condition Management programs.
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Independent broker delivering P&C & benefits
Cottingham & Butler is a large, privately held U.S. insurance broker focused on property & casualty and employee benefits. It helps clients manage risk by assessing needs, designing and placing insurance programs with carrier partners, and providing ongoing advisory, service, and claims support. Compared with competitors, it differentiates itself through its independence (not owned by carriers), scale, and a promise of consistent, improved outcomes—articulated as Better Every Day: better advice, better service, and better ideas than peers. The company emphasizes challenging conventional wisdom, innovating its services, and improving client results as it grew from 1887 to become the 3rd largest independently held broker. Its goal is to deliver measurable value for clients every day, helping them reduce risk and optimize benefits while maintaining strong growth and industry expertise.
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