Operational & Business Support Annual Review Process Controller

Job Description

We are seeking an enthusiastic Operational & Business Support Annual Review Process Controller to join our Global Compensation & Benefits team.

This person will play a crucial role in operational & business support of the Annual Review Process within our organisation for the key employees and leaders.

The successful candidate will work closely with the HR team, employees, and management. 

The role is divided into 2 pillars:

1. Operational and business support to the Annual Review Process;
2. Shared mailbox and ticketing system administration.

Main tasks related to operational and business support to the annual review process:

• Act as a SPOC (Single Point of Contact) for Business Leaders on all aspects of the Annual Review Process;
• Gather, control, and prepare data for uploads to the Annual Review Process tool;
• Follow-up on assigned activities & report out on progress;
• First line troubleshooting;
• Prepare, print, and archive related documents;
• Perform other ad-hoc administrative support (LTI support, preparing communications, …);
• Prepare program documentation, training materials, and employee communications related to the Annual Review Process;
• Organise training sessions/webinars;
• Ensure compliance with statutory requirements and internal governance controls.

Main tasks related to shared mailbox and ticketing system administration:

• Share responsibility for managing the shared mailbox and responding to daily queries and tickets in line with service level agreements (SLA) and quality standards;
• Assist employees and leaders in resolving the issues; 
• Analyse recurring issues and trends; report findings and propose long-term solutions; 
• Manage the ticketing system, identify different types of tickets, and log them accordingly. Ensure the tickets are correctly categorised and prioritised;
• Follow up on ticket resolution and escalate to the appropriate functional or hierarchical level when necessary;
• Monitor and analyse statistics, trends, and reports to determine the effectiveness of the ticketing system; 
• Contribute to the development and implementation of team KPIs and dashboards.

Qualifications

• Master's degree in Human Resources, Economics, or Business with an excellent academic track record;
• Availability to work late hours (12.00 – 20.00) from December till end of April to cooperate with US stakeholders
• Strong command of written and spoken English
• Confident with handling confidential and sensitive information; strong work ethic
• Proficient in Excel, PowerPoint, Outlook, and SharePoint
• Attention to detail
• Resistant to stress
• Team player

Additional Information

We support your development! Do you feel like you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

We embrace diversity!  As an Equal Opportunity Employer, the Eurofins network of companies believes in strength and innovation through diversity. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.

Find out more on our Careers page: https://careers.eurofins.com/

Company description: Eurofins Scientific is an international network of independent life sciences companies, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.
The Eurofins network of companies believes that it is a global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and agroscience contract research services. It is also one of the market leaders in certain testing and laboratory services for genomics, and in the support of clinical studies, as well as in biopharma contract development and manufacturing. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In under 40 years, Eurofins has grown from one laboratory in Nantes, France to over 65,000 employees across a decentralised and entrepreneurial network of over 950 laboratories in over 1,000 independent companies across 57 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

The Eurofins network generated EUR 7.296 billion revenues in FY 2025, and has been one of the fastest growing listed European companies for almost three decades.

Compensation: 5800 to 6700 (PLN) (MONTHLY)