Front of House Assistant

Job Description

Portico are looking for a professional, enthusiastic, and customer-focused Front of House Assisitant to join our team. As the face of the business, you will be responsible for creating a welcoming and memorable experience for all visitors, clients, and colleagues, delivering exceptional service while ensuring the smooth operation of reception and client areas.

This is an exciting opportunity for someone who thrives in a fast-paced, client-focused environment and takes pride in delivering a consistently high standard of service.

Key Responsibilities

• Provide a warm and professional welcome to all visitors and clients, ensuring an outstanding first impression.
• Manage visitor arrivals, registrations, and check-ins efficiently using the relevant building management systems.
• Answer incoming telephone calls and enquiries promptly, professionally, and courteously.
• Coordinate and manage meeting room bookings, changes, and client requests.
• Notify hosts of visitor arrivals and ensure guests are escorted or directed appropriately.
• Maintain meeting rooms, reception areas, and client spaces to the highest presentation standards.
• Proactively anticipate client needs and provide tailored support to enhance their experience.
• Manage cloakroom facilities, including the storage of coats, bags, and luggage.
• Liaise effectively with Facilities, IT, Catering, Cleaning, and other support teams to ensure seamless service delivery.
• Provide basic audiovisual support for meetings and events when required.
• Conduct regular checks of client-facing areas to ensure cleanliness, tidiness, and readiness throughout the day.
• Complete administrative tasks, reports, and reception statistics accurately and within set deadlines.
• Support colleagues and contribute positively to the overall success of the team.
• Adhere to all health & safety, security, and company procedures at all times.

About You

The successful candidate will have:

• Previous experience within a reception, front of house, hospitality, hotel, airline, or customer service environment.
• Outstanding communication and interpersonal skills.
• A genuine passion for delivering exceptional customer service.
• A professional, polished, and approachable manner.
• Strong organisational skills and excellent attention to detail.
• The ability to multitask and remain calm under pressure.
• A proactive and flexible approach to work.
• Strong IT skills, including Microsoft Office.
• The ability to build positive relationships with clients, visitors, and colleagues.
• A positive, can-do attitude and a willingness to go above and beyond.

What We Offer

• A welcoming and supportive team environment.
• Opportunities for development and career progression.
• Exposure to a professional corporate environment.
• The chance to be part of a team that delivers exceptional service every day.

If you are passionate about creating exceptional experiences and enjoy working in a customer-facing environment, we would love to hear from you.

Hours: 07:00 - 18:00  40 Hours per week

Salary: £34,420

Qualifications

The ideal candidate will be a professional, customer-focused, and highly organised individual with a passion for delivering exceptional front of house service.

Essential Criteria

• Excellent verbal and written communication skills.
• Ability to produce clear, concise, and professional written correspondence.
• Experience within a Front of House, Reception, Hospitality, Airline, or Customer Service environment.
• Familiarity with meeting room management and room reservation systems.
• Ability to follow policies, procedures, and service standards consistently.
• Strong organisational and time management skills, with the ability to prioritise competing demands.
• Excellent attention to detail and accuracy.
• Logical thinker with strong problem-solving skills and the ability to resolve queries effectively.
• Ability to remain calm and professional whilst managing frequent interruptions and changing priorities.
• Strong interpersonal skills with the ability to build rapport with a wide range of people.
• Professional and immaculate personal presentation.

Desirable Criteria

• Experience providing basic Audio Visual (AV) support.
• Experience using visitor management and workplace booking systems.
• Knowledge of corporate reception and meeting room operations.

Personal Attributes

• Warm, friendly, approachable, and passionate about customer service.
• Confident, enthusiastic, and motivated to deliver exceptional service.
• Flexible and adaptable in response to changing client and business needs.
• Intuitive with a genuine interest in people and creating positive experiences.
• A collaborative team player with a responsive and common-sense approach.
• Multi-skilled and comfortable supporting Reception, Switchboard, and Meeting Room Management functions.
• Able to develop and maintain strong relationships with internal and external stakeholders.
• Demonstrates reliability, professionalism, and a commitment to high standards at all times.

Additional Information

What's in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.

Salary: Up to £34,400