Team Leader - Front Office

Team Leader, Front Office, Costa Navarino Residences (2027)

Costa Navarino · Pilos, Greece · Contract · Posted 2026-11-04

Workplace: on_site

Department: FRONT OFFICE

Description

Be Part of Our Story. Grow with Us.

Costa Navarino is a sustainably driven destination in Messinia, on the southwest coast of the Peloponnese, where people, nature, heritage and community come together to create meaningful experiences. Respect for the region, its people and its natural environment is at the heart of everything we do.

Home to four 5-star resorts, The Romanos, a Luxury Collection Resort, The Westin Resort, Costa Navarino, W Costa Navarino and Mandarin Oriental, Costa Navarino, the destination also brings together four signature golf courses, more than 40 restaurants and bars, over 50 retail shops and services, three spa centres, a collection of luxury villas for private ownership, Navarino Agora and a wide range of sporting, cultural and outdoor experiences.

This diversity creates opportunities across many areas of expertise, where associates can grow professionally, broaden their experience, and contribute to the continued evolution of the destination.

We are looking for a Team Leader, Front Office to join our team. In this role, you will have the opportunity to contribute, learn and grow while helping shape the experiences and impact we create across Costa Navarino.

In this position, you will lead the integrated Front Office and Concierge function for the Residences, ensuring a seamless and personalized experience for owners, tenants and guests from pre-arrival through departure. You will oversee daily operations, support and develop the Guest & Owner Liaison team, monitor service delivery and act as a key escalation point for complex guest, owner, billing and service matters.

Responsibilities

• Lead the daily operation of the Guest & Owner Liaison function, ensuring effective coverage and consistent service standards.
• Supervise and support Guest & Owner Liaison Agents across pre-arrival, arrival, stay and departure.
• Oversee arrival and departure preparation, including special requests, check-in, orientation and check-out.
• Ensure concierge services and owner, tenant and guest requests are handled accurately and efficiently.
• Oversee housekeeping, maintenance, pest control, amenities and other residence-related requests through to completion.
• Handle escalated complaints and service-recovery situations, coordinating with the relevant teams when required.
• Oversee PMS accuracy, guest profiles, postings, charges, security deposits and billing follow-up.
• Coordinate with resort teams and support team training, coaching, handovers and continuous service improvement.

Requirements

• Diploma or degree in Hospitality, Tourism, Business Administration or a related field is preferred; equivalent experience may be considered.
• 2–3 years of relevant hospitality experience, preferably in a supervisory or team-lead role.
• Previous experience in Front Office, Concierge, Guest Relations, luxury hospitality or serviced residences; owner relations experience is an advantage.
• Strong knowledge of PMS. Opera knowledge is highly preferred.
• Strong knowledge of Front Office, Concierge and Guest Relations operations, including billing, postings and security-deposit procedures.
• Strong leadership, team coordination and coaching skills, with a focus on owner and guest satisfaction.
• Excellent communication, organization and problem-solving skills, with strong attention to detail and the ability to work under pressure.
• Fluent English; Greek and additional languages are an advantage. Good computer literacy and ability to work effectively across departments.

Benefits

What We Offer:

• Private Medical Plan
• Accommodation in the vicinity of Costa Navarino (for eligible associates)
• Meals Provided On-site
• Uniform & Laundry Service (where applicable)

Personal & Professional Growth:

• Ongoing Training & Development Opportunities
• Opportunities for Task Force Assignments at Marriott Hotels Abroad
• Experience in a Multicultural & International Work Environment

Wellbeing & Perks:

• Use of Costa Navarino Facilities (subject to internal policies)
• Access to the Support Room - Online Wellness Platform
• Recognition & Wellbeing Initiatives
• Employee Discounts & Associate Benefits at Marriott Hotels Worldwide

Ready to be part of our story? We would love to hear from you.

Apply today and grow with us at Costa Navarino.

Apply

Apply at Costa Navarino

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