Field Service Engineer

Field Service Engineer – Daejeon

Role location: Daejeon Region, South Korea

At Hologic, our purpose is simple: to enable healthier lives everywhere, every day.

As a global leader in women's health and diagnostic solutions, our technologies help healthcare professionals deliver accurate diagnoses and make informed treatment decisions with confidence. Our Field Service Engineers are at the heart of this mission, ensuring critical medical imaging systems are performing at their best so clinicians can deliver exceptional patient care.

We are looking for a Field Service Engineer to join our team supporting customers across the Daejeon region. This is an excellent opportunity for a recent graduate or early-career engineer to join a global medical technology company and build a rewarding career in the MedTech industry.

The Opportunity

As a Field Service Engineer, you will be responsible for installing, maintaining and repairing Hologic's advanced medical imaging systems, including mammography and breast imaging technologies.

You will work closely with Customers, Sales and Technical Support teams to ensure our systems operate reliably and efficiently, helping clinicians deliver better outcomes for patients.

You'll join a collaborative team of Field Service Engineers supporting Hologic's Breast & Skeletal Health business throughout Korea, with access to specialist technical expertise.

Territory & Travel

This position supports customers across the Daejeon region and surrounding areas.

To be successful, candidates should be based in Daejeon or within approximately one hour commuting distance. The role involves regular travel throughout the territory, with customer visits forming a key part of the working week.

Key Responsibilities:

• Responsible for the installation and service of Hologic products (mammography, digital mammography which include electrical, mechanical and software components)
• Establish and maintain a high level of customer satisfaction with Hologic's products, support and service
• Complete all remedial service actions, standard system checks, and required hardware and software upgrades in accordance with approved policies and procedures
• Complete and submit all required paperwork on time and accurately
• Train customers on the basic operation and use of Hologic products
• Provide feedback to the District Manager concerning product performance anomalies encountered in the field, and make recommendations for service improvements
• Provide support at conventions, trade shows and customer trials
• Provide pre and post sales support by maintaining close working relationships with sales and customers to ensure expectations are met and equipment installations are handled as planned
• Manage inventory, keep accurate records and return unused and failed parts promptly.
• Promote service contract offerings and assist the local Service Sales Specialist in selling service agreements to customers within your assigned territory
• Perform PM’s on time, provide expeditious on-site response and minimize equipment downtime
• Escalate customer issues and unresolved product problems to service management in a comprehensive and timely manner

Knowledge, Skills and Experience: 

• Educational background in Bio-Medical Engineering, Electronic Engineering, computer science or related technical discipline 
• Strong technical aptitude and problem-solving ability
• Ability to work independently and manage priorities effectively
• Customer-focused mindset with a passion for delivering excellent service
• Willing to work flexible hours and overtime if required
• Excellent communication and interpersonal skills, including excellent English skills (spoken & written)

What We Offer

• Opportunity to work for a global leader in women's health and medical technology
• Comprehensive onboarding and product training
• Exposure to cutting-edge breast imaging and healthcare technologies
• Competitive salary, annual bonus and comprehensive benefits package

Additional Details

Must be able to lift a minimum of 50 pounds.

Strong computer literacy.

Join Hologic and play a vital role in supporting the innovative technologies that help healthcare professionals improve lives every day. Apply today, we can’t wait to hear from you!

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