Full-Time
Business Support Engineer
Posted on 11/15/2025
Meta
10,001+ employees
Global social networks and advertising platform
No salary listed
Dublin, Ireland
In Person
 IT & Security (2) |
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- 5+ years of experience as a Support Engineer, Service Engineer or similar
- Proven experience as a Support Engineer, Service Engineer, or similar
- Bachelor's degree in Computer Science, Engineering, or related technical field experience
- Experience developing, deploying and operating software in one or more public cloud infrastructure (Azure, Google Cloud Platform, Amazon Web Services, etc.)
- Proven experience in API development on cloud based infrastructures
- Proficiency in full-stack development with experience in the full web stack, SOAP, and REST-API technologies and architectures
- Experience in communicating with technical and business audiences and creating technical documentation
- Solid understanding of information technology infrastructures and network protocols on different layers, with demonstrable knowledge of different data exchange formats and protocols
- Experience assessing, analyzing, and resolving operational issues using data
- Experience managing multiple concurrent projects and driving initiatives in a cross-functional environment
- Partners with Meta’s Business Partners & Clients to help them deploy Meta Products at scale
- Provide integration support through a range of Cloud Based APIs, Financial Technology & Telecommunications Integrations, enabling them to connect with a variety of users around the world
- Manage technical relationships with Meta partners, providing technical support and handling service outages
- Gain in-depth experience in one of our business products and how best to deploy them and troubleshoot them
- Provide continuous proactive and reactive technical support through a scaled ticketing system while ensuring a high level of satisfaction from our service
- Troubleshoot partners’ technical issues in real-time in cooperation with their engineering and operations teams, while also working with Meta’s internal technical teams to resolve those issues
- Develop and maintain performance monitoring systems for infrastructure and operations to ensure our partner integrations are highly available
- Communicates partner needs to the Meta product teams to improve people’s experience with our products
- Helps scaling programs by creating and maintaining informative content and documentation that can be used by our partners to help them integrate with Meta’s infrastructure, presenting cross-functional and global context
- Provide 24/7 on-call support coverage via on call rotation schedule (during working hours and including weekends)
- Use your problem-solving skills to resolve business problems
- Proactively information to identify specific trends/opportunities, recommends appropriate and relevant tactical improvements, anticipating future business needs to improve the overall support experience and share this knowledge across the team
- Regularly frames and considers issues within the larger scope and goal of the team and translates them into actionable insights that have key business impact
- Effectively manages key relationships with multiple cross-functional partners, demonstrating leadership by facilitating communication of the team and nurturing Cross Functional relationships
- Experience with large scale enterprise system development
- Optional - Experience in the payment processing and/or banking industry. Technical understanding of online payment processing flows (merchants, acquirer banks, issuers' banks, card networks)
- Experience working across a global team, solving problems, and designing business operations from scratch
- Optional - Understanding of Messaging Operations and related technologies (IP Stack, VPN, SMPP, SS7), Value Added Services Platforms (SMS Firewall) and Telco Infrastructure (PGW, GGSN, etc.)
- Proficiency in PHP/Hack and JavaScript/React
- Experience in configuration and maintenance of applications such as web servers, load balancers, relational databases, storage systems and messaging systems
- Optional - GenAI, Large Language Models (LLMs), Machine Learning (ML), etc
Meta Platforms Inc. runs a family of social apps including Facebook, Instagram, and WhatsApp to help people connect, share content, and participate in online communities. It also develops virtual reality hardware and experiences through Oculus and is exploring the metaverse. Most revenue comes from advertising, with tools that let businesses target audiences using data from its large user base, plus VR product sales and digital services. The company differentiates itself by owning multiple major social platforms, offering a scalable cross-platform ad platform, and investing in VR, AR, and AI to expand digital experiences and monetization opportunities.
Company Size
10,001+
Company Stage
IPO
Headquarters
Menlo Park, California
Founded
2004
Simplify's Take
What believers are saying
- Q1 2026 revenue surges 33% to $56.3 billion from AI-enhanced advertising.
- Wisconsin approves $1B 220MW data center online in 2027 for AI expansion.
- Analysts project stock reaching $653–$792 in five years on ad and AI scale.
What critics are saying
- EU fines Meta 1.2 billion euros in 2023 for Facebook US data transfers violating GDPR.
- European Commission fines Meta 200 million euros in April 2025 for DMA data combination breaches.
- Elsevier, Cengage sue Meta on May 5, 2026, for Llama AI copyright infringement demanding damages.
What makes Meta unique
- Meta leverages AI for precise ad placement, generating $55 billion Q1 2026 revenue.
- Meta's vast platforms including Facebook, Instagram, WhatsApp enable unmatched audience targeting.
- Meta invests in Llama AI model, powering unique visual underage detection across platforms.
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Benefits
Stock Options
Company Equity
Mental Health Support
Flexible Work Hours
Company News
Opposition to data centres has become a significant issue ahead of the US midterm elections, with voters unseating local politicians who support them. Residents cite concerns over water pollution, noise, power demands and environmental degradation. In Missouri, four city council members lost their seats over supporting a $6 billion data centre. Similar ousters occurred in Independence, Missouri, and rural North Carolina. The backlash crosses party lines, prompting state legislatures nationwide to consider bills ranging from eliminating tax incentives to construction moratoriums. Despite generating substantial tax revenue and construction jobs, communities increasingly resist these developments. Virginia, which has the most data centres, is considering eliminating sales tax exemptions worth $1.9 billion. President Trump has acknowledged affordability concerns whilst supporting development, though his proposals lack enforcement mechanisms.
Meta is raising prices for its Quest VR headsets by $50–$100 (12–20%) from 19 April, citing a global surge in memory chip prices affecting consumer electronics. However, Meta's own spending priorities have contributed to this component shortage. The company plans to spend $115–$135 billion on capital expenditures this year, up from $72 billion in 2025 and $28 billion in 2023, with most investment directed towards AI infrastructure. This includes $21 billion for data centre company CoreWeave and $10 billion for an El Paso data centre. Meta's AI spending forms part of $630 billion in industry-wide AI infrastructure investment pledged for 2026, driving up prices for RAM and GPUs. Meanwhile, Meta is reportedly planning spending cuts of up to 30% for its metaverse division, which has accumulated $73 billion in losses.
Meta and Broadcom have announced a strategic partnership under which the chipmaker will provide technology supporting Meta's training and inference accelerator chips through 2029. The deal extends Meta's custom AI chip development plans as the social media giant continues to invest in artificial intelligence infrastructure.
Meta and Broadcom have announced an extended partnership through 2029 for designing Meta's custom AI accelerators. Meta has committed to deploying one gigawatt of its training and inference accelerators under the agreement. The deal expands an existing collaboration between the two companies focused on Meta's in-house chip development. As part of the arrangement, Broadcom CEO Hock Tan has agreed to leave Meta's board of directors. Broadcom shares rose 3% in extended trading following the announcement. The partnership underscores Meta's continued investment in custom silicon to power its artificial intelligence infrastructure and reduce reliance on third-party chip suppliers.
Broadcom and Meta have announced a multi-year strategic partnership to support Meta's AI compute infrastructure through 2029. The collaboration centres on Meta Training and Inference Accelerator (MTIA) chips, with an initial deployment exceeding one gigawatt as part of a sustained multi-gigawatt rollout. The partnership will deliver what the companies call the industry's first 2nm AI compute accelerator. Broadcom will provide its XPU platform for chip co-development and advanced Ethernet technologies for networking across Meta's expanding AI compute clusters. The technology will underpin Meta's deployment of generative AI features across WhatsApp, Instagram and Threads. Meta aims to deliver what it calls "personal superintelligence" to billions of users globally. Broadcom CEO Hock Tan will transition from Meta's board to an advisory role focusing on Meta's custom silicon roadmap.