Clerical Support Worker/Client Engagement - Office Admin, Pregnancy Outreach Program

Salary Details

The salary range for this position is CAD $26.42/Hr. - CAD $28.25/Hr.

Job Summary

Come work as a Clerical Support Worker/Client Engagement (Office Admin) with Vancouver Coastal Health (VCH) at Sheway, Pregnancy Outreach Program in Vancouver, BC. Apply now to join our team!

Works within a client and family centred care model in accordance with the vision and values of the organization to provide support services to pregnant and parenting clients with substance use. Monitors clients, documents and provides verbal reports on observations in accordance with standard procedures or specific direction, facilitates the use of community services and resources and proves information on community services, and liaises and coordinates services with mental health, addictions, and medical professionals. Participates in team meetings and corporate initiatives, engages in on going team planning and quality improvement activities, maintains a safe and clean environment for clients and team, and performs a variety of clerical duties as required. Plays a key role in supporting client engagement, systems navigation in a low barrier, indigenous culturally safe context.

Qualifications

Education & Experience

• Grade 12.
• Office Administration Certificate, Medical Terminology and one (1) year recent related experience or an equivalent combination of training and experience.

Knowledge, Skills & Abilities

• Demonstrated exceptional customer service and communication skills related to providing low barrier health care services for clients and with external partners.
• Working knowledge of office procedures.
• Ability to operate a multi-line switchboard/phone system.
• Ability to keyboard 5,000 keystrokes per hour.
• Business writing skills.
• Knowledge of basic accounting principles.
• Ability to utilize trauma informed, harm reduction and indigenous cultural safety knowledge and principles to inform service delivery for pregnant and parenting women requiring enhanced and low barrier health care access and services.
• Demonstrated ability to work under pressure and to anticipate potential problems/conflicts and take appropriate action.
• Ability to organize and prioritize.
• Demonstrated ability to establish and maintain satisfactory work relationships with clients and staff.
• Ability to deal tactfully and effectively with coworkers, clients and staff from other agencies.
• Demonstrated skill in using a variety of office equipment and computer software programs.
• Demonstrated ability to work independently and within a team.
• Ability to prioritize and organize workload and meet deadlines.
• Demonstrated ability to troubleshoot and solve software related problems.
• Physical ability to perform the duties of the position.

Closing Statement

The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Review Check.As per Ministry of Health policy, all health care workers working in publicly-funded health care facilities are required to report their past receipt of certain vaccines or history of certain infections. Collecting these records will allow for offering of any missing vaccines, and for appropriate actions to be taken in the event of any future exposure to a communicable disease or during outbreaks. For all new hires and appointments to Vancouver Coastal Health, you will be asked to provide this information as part of the onboarding process. WHY JOIN VANCOUVER COASTAL HEALTH?VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and 'going first' when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.• Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan• Grow your career with employer-paid training and leadership development opportunities• Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families• Award-winning recognition programs to honour staff, medical staff and volunteers• Access to exclusive discount offers and deals for VCH staff

At Vancouver Coastal Health, our vision of healthy lives in healthy communities inspires us and our values and pillars guide us. We support equitable practices, diverse teams and inclusive environments, which are vital to creating welcoming spaces where everyone can bring their whole selves to work and feel supported. We encourage applications from equity-deserving communities, including Indigenous Peoples and members of racialized groups, people with disabilities and people of all gender identities and expressions and sexual orientation.Vancouver Coastal Health is proud to be recognized as one of Canada’s Top 100 Employers, BC’s Top Employers, Canada’s Best Diversity Employers and Canada's Top Employers for Young People in 2026.Only short-listed applicants will be contacted for this posting. ***Employees of VCH must apply online via the Internal Career Portal on CareerHub, you are currently viewing the External Career Portal. Refer to the https://my.vch.ca/working-here/job-postings site for instructions on how to view internal job postings and how to apply as an employee. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***Thank you for your interest in Vancouver Coastal Health.

Compensation: 26.42 to 28.25 (CAD)