Full-Time
Founding Engineer
Applied Labs
11-50 employees
Platform for building customer-support AI agents
Compensation Overview
$160k - $300k/yr
New York, NY, USA
In Person
Relocation support to New York City is available if needed.
 AI & Machine Learning (1) |
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- Experience shipping production systems end-to-end and owning outcomes.
- A strong focus on reliability, including tests, evaluations, and metrics.
- A product-minded approach focused on user needs and simple, effective solutions.
- A preference for in-person collaboration and fast decision cycles.
- Own core agent systems from idea to production, including orchestration, tool use, planning, memory, and evaluations.
- Architect reliable agent loops and guardrails that handle real-world edge cases.
- Run experiments, measure outcomes, and iterate weekly.
- Collaborate with the founders in New York City to set product direction, quality standards, and engineering culture.
- Establish design decisions, documentation, and code style as standards for future hires.
Applied Labs provides a platform to build and manage AI agents that automate complex support and back-office tasks across channels like chat, email, and phone. These agents can perform actions in backend systems (for example refunds and CRM data syncing) to enable omnichannel customer interactions and workflow automation. The platform emphasizes a human-in-the-loop approach with guardrails, monitoring, escalations, and built-in auditing and testing tools to ensure reliability. Its goal is to help enterprises implement AI-driven back-office and customer-support workflows across industries such as finance, legal, logistics, insurance, and healthcare.
Company Size
11-50
Company Stage
Seed
Total Funding
$4.2M
Headquarters
New York City, New York
Founded
2024
Get referred to Applied Labs
See people who can refer or advise you
Simplify's Take
What believers are saying
- July 28, 2026 site claims 90%+ CSAT and zero-downtime migration.
- June 2026 blog says Applied Assistant learns company tone, policies, and customers.
- July 10, 2026 partnerships page targets consultancies and integrators, widening distribution.
What critics are saying
- Two reviews on G2 by August 3, 2026 are too few for durable product validation.
- Applied Labs still shows seed-stage hiring and three open roles, signaling thin execution capacity.
- Intercom, Zendesk, and Sierra can outspend it, commoditizing AI support by 2027.
What makes Applied Labs unique
- May 13, 2026, Applied Labs launched a self-serve AI CX platform.
- Its stack combines builder, unlimited-seat help desk, AI-native CRM, and Alfred assistant.
- Human-in-the-loop guardrails and evaluation tools target high-stakes support workflows.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Unlimited Paid Time Off
Relocation Assistance
Company Equity
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↑ 20%2 year growth
↑ 0%New York, Jan. 27, 2025 (GLOBE NEWSWIRE) -- Every company today faces mounting pressure to deploy AI, but most solutions fall short on reliabili...