HVAC Tech Support
About the job
- Five years of experience as an HVAC technician.
- Excellent written and verbal communication skills.
- Demonstrated computer skills and typing speed of at least 40 words per minute.
- Ability to handle multiple duties simultaneously in a fast-paced work environment.
- Professional, positive demeanor and a warm, friendly approach with customers.
- Ability to work independently and put in the effort required to succeed.
- Strong attention to detail.
- Ability to work with ambiguity and solve problems while aligning with company values.
- Ability to work as part of a team when necessary.
- High-speed internet and a stable power supply.
- A quiet home office space without animals or family members in the same room.
- Availability at a desk and ready to take phone calls during scheduled hours; this is not a flex-time remote position.
- Openness to periodic travel for hands-on training and product refurbishment.
- Availability for a rotating schedule with periodic weekends.
- Speak with homeowners by phone about products they purchased from the company’s HVAC e-commerce website.
- Assist homeowners with product questions and troubleshoot technical issues remotely to resolve them.
About the company
Alpine Home Air Products builds and sells intelligent heating and cooling solutions for homes. Its product focus is high-efficiency, all-electric HVAC systems designed to minimize fossil fuel use and reduce carbon emissions. The company emphasizes a customer experience that is extremely easy and satisfying, backed by strong operational competency to create a “wow” shopping experience. Alpine differentiates itself by combining high-performance, electric-powered equipment with people-centric service and a vision of mutual benefit for customers, team members, the company, and the environment. Its goal is to move Americans away from low-efficiency, fossil-fuel HVAC toward efficient, all-electric systems, helping to reduce fossil fuel dependence and slow global warming.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Chicago, Illinois
Founded
2002
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Simplify's Take
What believers are saying
- In August 2026, Alpine posted logistics and warehouse systems leadership roles, signaling expansion.
- Indeed and ZipRecruiter listings show ongoing hiring for remote HVAC tech support and sales.
- Trustpilot responses in September 2026 show active warranty support and customer recovery work.
What critics are saying
- BBB logged 24 complaints in three years, including 6 closed in the last 12 months.
- Employee reviews allege micromanagement and disorganization, risking execution in a fast-changing operation.
- Amazon, Ferguson, and local contractors can undercut margins, commoditizing HVAC ecommerce by 2027.
What makes Alpine Home Air Products unique
- Alpine Home Air Products sells HVAC equipment direct-to-consumer with remote technical support.
- It combines ecommerce, in-house logistics, and HVAC advisory roles from Chicago to Shepherdsville.
- Its careers page shows 100+ employees and sustained hiring across operations, sales, support.
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Benefits
- Health Insurance
- Health Savings Account/Flexible Spending Account
- Paid Time Off
- Paid Holidays
- Life Insurance
- Disability Insurance
- Training Programs
- Professional Development Budget
- Remote Work Options
- Hybrid Work Options