Help us build a future-proof Green Skills workforce, ready to supercharge the transition to a cheaper, flexible and fully renewable energy system. Octopus Energy Services empowers homeowners to drastically reduce their carbon footprint by installing magical Electric Heat Pumps, Solar Panels, Batteries, EV Charge Points, Smart Meters and more. Our field teams deliver an uber-friendly, five-star, in-home service to match the effortless, hassle-free journey Octopus customers experience when choosing a green future. We’ve already trained an army of green-skilled technicians, but we’re only just getting started...
As the Area Operations Manager, you will ensure customers receive the highest customer experience when transitioning to low-carbon heating. You’ll manage all installation activities to ensure they are completed on time and to a high standard. You will proactively work with your direct & indirect teams to forward plan, identifying emerging themes, challenges and opportunities across your area to become the leading heat pump installer.
You will have direct management of up to 20 field-based employees. You will work with your direct field team & cross-functional teams (sales, IS, aftercare etc) to prioritise the biggest opportunities to improve install throughput and quality, and how to roll out, test and track updates to teams in the field.
What you’ll do
- Lead a field team to carry out installations of heat pumps within domestic homes;
- Ensure all field teams provide the best possible customer service to customers by managing the individual performance of field teams;
- Find solutions to potential challenges when installing heat pumps to increase customer adoption;
- Ensure all installations are performed to the highest standards and meet all compliance criteria;
- Lead the teams to ensure health and safety is at the forefront of day-to-day tasks;
- Identify and plan for maximum utilisation of field teams to increase productivity;
- Review and manage cost control of all installation activities;
- Engage the field team to understand and define key issues for improvement/opportunities;
- Promote the teams to work together to find solutions to daily challenges and promote new ways of working
- Identify and unblock recurring challenges and help speed up the installation process by working with Sales, IS, Scheduling and Logistics teams;
- Build resource requirements to meet operating targets in your area, alongside the recruitment team;
- Support cross-manager information sharing and collaboration
What you’ll need
- Ability to lead and inspire field team to deliver epic customer service and support them to work safely and compliantly;
- Passionate about customers with the desire to own any problems and manage customers to a positive outcome;
- Proactive, anticipating the needs of customers, your team and your colleagues
- Able to performance manage a team to maximise their potential;
- Ability to lead the day-to-day tasks while future planning for success;
- Organised, cool-headed and have resilience that allows you to be calm under pressure;
- Able to build relationships quickly and collaborate with various stakeholders to deliver at speed, with a focus on quality, safety and customer experience;
- Able to see challenges and find innovative solutions to overcome barriers;
- Awesome people skills, a keen eye for detail and the ability to think creatively;
- Drive to innovate and be excited to do things differently;
- Passionate about energy efficiency and the fight against climate change;
- Curious and excited to learn and grow;
- Ability to analyse data and present information for various audiences
Why else you’ll love it here
- Our company culture - we won best company to work for in 2019 and our CEO, Greg has recorded a podcast about our culture and how we empower our people
- Flexible working environment - genuine work life balance here, we are in the top 5 companies in the UK, we treat you as a human, and do our best to make work and life merge smoothly together
- Relaxation - we don’t count your holidays here, we work hard, and so we know you need to play hard as well (within reason of course)
- Equity Options Scheme - you own your own part of the business, share options in the whole Octopus Energy Group so we all work together towards success
- Office culture - have a certain tech requirement? We’ll do our best to get it. Our offices are also stocked with fruit, breakfast, great coffee and soft drinks. Weekly on a Friday we all get together (this happens virtually too) for company updates and drinks - we call it Family Dinner
- Social Events - we sponsor YeoValley’s summer festival, valleyfest, every year for our big offsite Summer party (we take our kids too) and we also aim to have 3 parties a year
- Parents - get access to tax free childcare and maternity and paternity pay. We’re always looking for new ways to support parents, during lockdown we created OctoKids TV to help keep your kids occupied and entertained
- Your development is important - we support and help with development including internal and external courses, learning, study support etc, all bespoke to you
- SmartPension Scheme - employer 5% employee 3% and you can contribute more
- Cycle to Work Scheme - to help lower your carbon footprint whilst good for your healthWe also have access to the EV Salary Sacrifice Scheme - if you want to get an EV!
We’re not currently operating in Scotland or Wales but watch this space!...
