Credit Union Collector 1

Description

Role 

Participates in maintaining a financially sound loan portfolio through early delinquency control. Methods to accomplish this include (but are not limited to): phone calls, collection letters and in person interviews. Recommends further action on accounts as deemed necessary (includes but not limited to): repossession, legal action, foreclosure and referral to collection agency

Major Duties and Responsibilities

55% Responsible for collection of accounts over 16 days delinquent, including but not limited to: soliciting payment arrangements on
delinquent loans, interviewing members to determine reason for delinquency, taking appropriate action to resolve the account (could
include loan modifications or loan workouts), counseling members concerning their financial obligations and offering suggestions and
alternatives, recommending further action as deemed necessary (i.e. repossession, legal action, foreclosure, referral to collection
agency), skip tracing as necessary to locate members and posting loan payments.

15% Respond to member inquiries by phone and in person (could include, but not limited to: requests to transport our collateral out of
country, address updates, etc.).

10% Prepares and files Small Claims Court documentation with the court. Prepares the required documentation for assignment to
collection agencies or attorney. Attends court hearings for various legal/bankrupt files. Recommends and assists in preparing
delinquent accounts for charge off requests.

10% Recommends and prepares accounts for repossession and foreclosure and files the appropriate documentation for bankruptcy
accounts. Oversees all bankruptcy claims through dismissal, discharge or reaffirmation. Prepares and distributes all supporting
repossession documentation in accordance with state/federal regulation.

5% Assigns accounts to third party collection agencies maintaining records of account activity.

5% Monitor and process loan payoff information and provide this communication to dealerships and insurance companies in and accurate
and timely manner.

Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control

Requirements

Knowledge and Skills 

EXPERIENCE 

Two to Five years of similar or related experience, including time spent in preparatory positions.

EDUCATION/CERTIFICATIONS/LICENSES

Ability to be bonded

INTERPERSONAL SKILLS

A significant level of trust and diplomacy is required to be an effective subject matter expert in the position. In-depth dialogues, conversations and explanations with members, direct and indirect reports and outside vendors of a sensitive and/or highly confidential nature is a normal part of the day-to-day experience. Communications can involve motivating, influencing, educating and/or advising others on matters of significance.

ADA Requirements

PHYSICAL REQUIREMENTS

Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Sits more than 6 hours a day. Must be capable of climbing / descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management. Must be capable of local travel as driver and travel by commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities. Must be capable of regular, reliable and timely attendance. 

WORKING CONDITIONS

Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.

MENTAL AND/OR EMOTIONAL REQUIREMENTS

Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of member service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.