Senior Implementation Lead

Senior Implementation Lead - Advanced Builder Team (ABT)

Location: Soho, New York City (In Office)
Reports to: CEO

About Flowcode

Flowcode is building the world's best offline-to-online conversion platform. As the leading provider of enterprise-grade QR and analytics, trusted by over 70% of the Fortune 500, Flowcode empowers brands and creators to convert offline interactions into measurable, actionable online conversions. We are a customer and product-obsessed, execution-first company with a non-hierarchical structure and a high-performance culture. Our founding principle on talent is “the product is the team and the team is the product.” Every function—from strategy, HR and finance to design, product, engineering and GTM—is part of one system. We build great products by building elite teams.

About the Role:We’re looking for a Senior Implementation Lead for a key role on our Advanced Builder Team (ABT), responsible for managing the onboarding and activation of our most strategic customers. You’ll work cross-functionally with Product, CS, and Solutions Engineering to ensure smooth handoffs, high-quality onboarding, and quick time-to-value for customers.

Responsibilities:

• Own onboarding execution for new Enterprise clients including kickoff, walkthrough, and training sessions
• Partner with Customer Success Managers (CSMs) to ensure customer progress toward value realization
• Maintain active visibility into onboarding pipelines and unblock stuck accounts
• Collaborate with Solutions Engineering and Product on technical feature setup including SSO, conversion pixels, and custom domains
• Leverage internal tooling for onboarding workflows and proactively identify opportunities to streamline onboarding with Product
• Manage a cross-functional team of Solutions Engineers and Onboarding Specialists
  
  

Requirements:

• 5+ years of experience in customer onboarding, implementation, or project management
• Strong organizational and communication skills
• Data-driven and analytical mindset
• Familiarity with customer onboarding tools, internal admin systems, and light SQL experience preferred
• Ability to work cross-functionally in a fast-paced environment
• Empathy for customers and a bias toward action and clarity

Compensation:

• OTE: $180 - 200K