Visitor Management Representative
Baptist Health
Visitor Management Representative
Baptist Health
Full-spectrum health system with hospitals
Summary
Job Description:
Visitor Management Representative
PRN
The PBX/Switchboard Department serves as the central communication hub for Baptist Health Lexington, supporting patients, visitors, team members, and clinical staff across the hospital. The department is staffed 24/7, providing continuous support to clinical operations, security, and patient services. With a focus on professionalism, excellent customer service, and attention to detail, PBX/Switchboard contributes significantly to the smooth, safe, and efficient functioning of the organization.
The Visitor Management Representative is responsible for providing exceptional customer service while supporting the hospital's physical security and visitor management program. This position serves as the first point of contact for patients, visitors, vendors, contractors, volunteers, and guests entering the facility. The Visitor Management Representative verifies visitor identity, screens visitors accessing secured areas/units and ensures compliance with hospital security policies. The Visitor Management Representative will also monitor Security cameras for entry points into the facility as well as entrances to
their designated unit of work. The Visitor Management Representative works with Security to identifyhazards and potential security threats to the facility. In such instances, the Visitor Management Representative will ensure that prompt, appropriate, notifications are made to Security, the Clinical House Supervisor, Emergency Services, and/or any other intervening bodies as applicable.
Job Description:
Welcome all patients, visitors, vendors, contractors, and guests in a professional, courteous, and compassionate manner.
Provide excellent customer service while maintaining security awareness
Answer questions and provide directions throughout the hospital
Assist visitors with wayfinding and general hospital information.
Resolve routine visitor concerns and refer complex issues to Security or department leadership.
Maintain a calm, respectful and service-oriented environment for all visitors.
Enforce hospital visitation policies in regard to patient units as well as the facility.
Verify visitor authorization for restricted nursing units.
Deny entry when visitors fail to meet established security or visitation requirements.
Identify and report suspicious activity to Security immediately
Assist with after-hours visitor access procedures
Coordinate with Security regarding visitor issues requiring intervention.
Communicate effectively with nursing units regarding visitation requests
Maintain positive working relationships with Patient Access, Nursing, Administrative personnel, and any other department.
Job Requirements:
High School Diploma or Equivalent
One-Year related experience
Benefits:
Preventive Plan
Retirement Plans
Flimp Decisions - Flimp Decisions will help you pick the best value plan option given your expected medical needs. The proprietary algorithm provides a personalized financial analysis and recommendation, considering both premium and expected out-of-pocket cost (copays, etc.), as well as other important plan features.
Full-spectrum health system with hospitals
Baptist Health is a regional health system with nine hospitals and more than 400 care sites across Kentucky and Indiana, offering inpatient services, outpatient clinics, home health, urgent care, diagnostic and surgery centers, and therapies. It combines employed physicians in Baptist Health Medical Group with a large network of independent clinicians to deliver comprehensive care across the continuum, including hospital care, primary care, specialty practices, and wellness services. Its hospitals hold Magnet or Pathway to Excellence nursing designations, reflecting a focus on nursing quality, and the system aims to provide accessible, high-quality health care to communities through a broad, integrated network. The goal is to improve community health by delivering coordinated, patient-centered care across a wide geographic footprint.
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