Full-Time
Senior Manager
Enterprise Customer Success, Northwest
Confirmed live in the last 24 hours
Contentsquare
1,001-5,000 employees
AI-powered digital experience optimization platform
Compensation Overview
$170k - $205kAnnually
Senior, Expert
Remote in USA
- 7+ years in a consultative customer-facing role in software or consulting; 2+ years in first-line management.
- Demonstrated results in coaching, adoption growth, and customer satisfaction.
- Understanding of analytics, front-end web & mobile technologies, and common go-to-market frameworks.
- Strong analytical, process-oriented mindset with data-based decision-making.
- Knowledge in SaaS, Financial Services, or Ecommerce.
- Lead & Manage: Team of Enterprise CSMs in North America, dozens of Contentsquare’s largest Enterprise customers
- Talent Development: Recruit, inspire, and retain top talent; coach CSMs and help them build their toolkit for optimal performance.
- Metrics & Goals: Own gross retention, expansion metrics, and key performance indicators.
- Customer Success: Ensure high NPS, product adoption, use case alignment
- Thought Leadership: Become an expert in digital experience analytics & change management
- Continuous Improvement: Work with Sales, Product, Support, and other teams to drive customer value and process improvements.
- Strategic Relationships: Develop executive relationships, support business reviews & value alignment.
Contentsquare offers a Digital Experience Platform (DXP) powered by AI to provide real-time insights into customer behaviors and feelings, enabling businesses to optimize their digital experiences and drive growth. The platform utilizes powerful artificial intelligence technologies to surface opportunities and issues, while prioritizing security, privacy, and accessibility to build customer trust.
Company Stage
Series F
Total Funding
$2.2B
Headquarters
Paris, France
Founded
2012
6 month growth
↓ -3%1 year growth
↓ -6%2 year growth
↓ -9%
Simplify's Take
What believers are saying
- Being named a market leader in the Aragon Research Globe Report for Digital Experience Analytics highlights Contentsquare's industry recognition and credibility.
- The company's strategic acquisitions, such as Heap, expand its capabilities and market reach, providing employees with opportunities to work on cutting-edge technologies.
- Contentsquare's flagship event, CX Circle, offers employees unique networking and learning opportunities with industry giants and digital strategists.
What critics are saying
- The digital analytics market is highly competitive, with major players like Google Analytics and Adobe Analytics posing significant threats.
- Economic downturns and reduced online traffic, as highlighted in the 2024 Digital Experience Benchmark Report, could impact Contentsquare's growth and revenue.
What makes Contentsquare unique
- Contentsquare's Experience Intelligence platform uniquely integrates four typically-siloed analytics domains, offering a comprehensive view of digital experience.
- The company's strong focus on AI-powered insights and actionable data sets it apart from traditional digital analytics providers.
- Contentsquare's extensive R&D team and significant investment funding enable continuous innovation and product enhancement.
Benefits
Opportunities for personal growth and career development
Competitive salaries
Generous health and retirement benefits
Excellent family care
Paid time off and flexible policies
Fun and ambitious work environment