Full-Time

Senior Manager

Enterprise Customer Success, Northwest

Posted on 7/31/2024

Contentsquare

Contentsquare

1,001-5,000 employees

Digital experience analytics and insights platform

Data & Analytics
Enterprise Software
Cybersecurity

Compensation Overview

$170k - $205kAnnually

Senior

Remote in USA

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Data Analysis
Requirements
  • 7+ years in a consultative customer-facing role in software or consulting; 2+ years in first-line management.
  • Demonstrated results in coaching, adoption growth, and customer satisfaction.
  • Understanding of analytics, front-end web & mobile technologies, and common go-to-market frameworks.
  • Strong analytical, process-oriented mindset with data-based decision-making.
  • Knowledge in SaaS, Financial Services, or Ecommerce.
Responsibilities
  • Lead & Manage: Team of Enterprise CSMs in North America, dozens of Contentsquare’s largest Enterprise customers
  • Talent Development: Recruit, inspire, and retain top talent; coach CSMs and help them build their toolkit for optimal performance.
  • Metrics & Goals: Own gross retention, expansion metrics, and key performance indicators.
  • Customer Success: Ensure high NPS, product adoption, use case alignment
  • Thought Leadership: Become an expert in digital experience analytics & change management
  • Continuous Improvement: Work with Sales, Product, Support, and other teams to drive customer value and process improvements.
  • Strategic Relationships: Develop executive relationships, support business reviews & value alignment.

Contentsquare provides digital experience analytics through an AI-powered platform that analyzes customer behaviors, feelings, and intentions across various online touchpoints. The platform collects data from over 1 million websites, allowing businesses to understand how customers interact with their digital content. This understanding helps companies improve their operations, build customer trust, and ensure that their websites are secure, private, and accessible. Unlike many competitors, Contentsquare focuses on delivering deep insights that foster empathy towards customers, enabling brands to adapt quickly to market changes and enhance overall customer satisfaction. The goal of Contentsquare is to empower businesses to create meaningful customer experiences that drive growth and loyalty.

Company Stage

Series F

Total Funding

$1.3B

Headquarters

Paris, France

Founded

2012

Growth & Insights
Headcount

6 month growth

32%

1 year growth

23%

2 year growth

18%
Simplify Jobs

Simplify's Take

What believers are saying

  • Contentsquare's AI features enhance conversion, retention, and NPS improvements for businesses.
  • Strategic partnerships, like with TMG, expand Contentsquare's digital experience capabilities.
  • The new Experience Intelligence platform sets a standard for understanding customer journeys at scale.

What critics are saying

  • Increased competition from emerging platforms could erode Contentsquare's market share.
  • Integration challenges post-Heap acquisition may lead to operational inefficiencies.
  • Decline in online traffic and consumption could reduce demand for Contentsquare's services.

What makes Contentsquare unique

  • Contentsquare offers AI-powered insights into customer behaviors and intent across all touchpoints.
  • The platform integrates four analytics domains: DXA, DEM, PA, and VoC.
  • Contentsquare's robust solution provides cross-platform journey analytics for web, mobile, and products.

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Benefits

Opportunities for personal growth and career development

Competitive salaries

Generous health and retirement benefits

Excellent family care

Paid time off and flexible policies

Fun and ambitious work environment

INACTIVE