Full-Time
Senior Manager
Enterprise Customer Success, Northwest
Posted on 7/31/2024
Contentsquare
1,001-5,000 employees
Digital experience analytics and insights platform
Compensation Overview
$170k - $205kAnnually
Senior
Remote in USA
- 7+ years in a consultative customer-facing role in software or consulting; 2+ years in first-line management.
- Demonstrated results in coaching, adoption growth, and customer satisfaction.
- Understanding of analytics, front-end web & mobile technologies, and common go-to-market frameworks.
- Strong analytical, process-oriented mindset with data-based decision-making.
- Knowledge in SaaS, Financial Services, or Ecommerce.
- Lead & Manage: Team of Enterprise CSMs in North America, dozens of Contentsquare’s largest Enterprise customers
- Talent Development: Recruit, inspire, and retain top talent; coach CSMs and help them build their toolkit for optimal performance.
- Metrics & Goals: Own gross retention, expansion metrics, and key performance indicators.
- Customer Success: Ensure high NPS, product adoption, use case alignment
- Thought Leadership: Become an expert in digital experience analytics & change management
- Continuous Improvement: Work with Sales, Product, Support, and other teams to drive customer value and process improvements.
- Strategic Relationships: Develop executive relationships, support business reviews & value alignment.
Contentsquare provides digital experience analytics through an AI-powered platform that analyzes customer behaviors, feelings, and intentions across various online touchpoints. The platform collects data from over 1 million websites, allowing businesses to understand how customers interact with their digital content. This understanding helps companies improve their operations, build customer trust, and ensure that their websites are secure, private, and accessible. Unlike many competitors, Contentsquare focuses on delivering deep insights that foster empathy towards customers, enabling brands to adapt quickly to market changes and enhance overall customer satisfaction. The goal of Contentsquare is to empower businesses to create meaningful customer experiences that drive growth and loyalty.
Company Stage
Series F
Total Funding
$1.3B
Headquarters
Paris, France
Founded
2012
6 month growth
↑ 32%1 year growth
↑ 23%2 year growth
↑ 18%
Simplify's Take
What believers are saying
- Contentsquare's AI features enhance conversion, retention, and NPS improvements for businesses.
- Strategic partnerships, like with TMG, expand Contentsquare's digital experience capabilities.
- The new Experience Intelligence platform sets a standard for understanding customer journeys at scale.
What critics are saying
- Increased competition from emerging platforms could erode Contentsquare's market share.
- Integration challenges post-Heap acquisition may lead to operational inefficiencies.
- Decline in online traffic and consumption could reduce demand for Contentsquare's services.
What makes Contentsquare unique
- Contentsquare offers AI-powered insights into customer behaviors and intent across all touchpoints.
- The platform integrates four analytics domains: DXA, DEM, PA, and VoC.
- Contentsquare's robust solution provides cross-platform journey analytics for web, mobile, and products.
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Benefits
Opportunities for personal growth and career development
Competitive salaries
Generous health and retirement benefits
Excellent family care
Paid time off and flexible policies
Fun and ambitious work environment