Full-Time

Operations Risk & Control Lead

Affirm

Affirm

1,001-5,000 employees

Point of sale installment loans for consumers

Data & Analytics
Financial Services
Consumer Goods

Senior

Remote in USA

Requirements
  • 5+ years of practical experience working in Audit, Internal Controls, Risk, or Operations within financial services or related industries.
  • Strong analytical skills with the ability to multitask and prioritize, including significant time-management skills.
  • Self-starter that can navigate a growing Operations organization.
  • Ability to work cross functionally with senior leaders and cross-functional partners to identify and assess risk.
  • Proven track record of successfully supporting the management of operational risks including developing control enhancements, process improvements, etc.
  • Thrives in a fast-paced, team environment with frequent change and a rapidly growing team
  • Ability to make measured, objective, data-driven recommendations daily.
  • Strong risk and control mentality, passionate about complex problem solving.
  • Innovative and flexible in suggesting recommendations and ideas; able to influence key partners.
  • Willingness to support outside of normal operating hours to handle ad hoc issues / act as on-call on a rotational basis.
Responsibilities
  • Issues Triage: confirm, validate, and raise technical issues and act as primary liaison between Operations and Affirm’s Legal, Compliance & Technology teams.
  • Regularly participate in cross-functional forums to present findings and trend analysis.
  • Partner with cross-functional teams to scope, size and propose improvements to fix recurring issues.
  • Provide timely support for urgent partner concerns and severe issues.
  • Support Affirm’s specialized process to make sure cases are being accurately handled and not missed.
  • Review reports and cases as needed to identify trends; ensure agent mentoring is completed in a timely manner; provide access to partners for multi-level risk occurrences; and continue to iterate on the overall process to ensure accurate reporting.
  • Assist in identifying new and existing risks facing the Operations organization for which controls or surveillance are lacking.
  • Support in recognizing and advising on the development of key risk indicators.
  • Analyze trends to recognize and develop strategies for addressing chronic issues and process optimization; may present findings to internal partners to drive prioritization of improvement opportunities.

Affirm seeks to deliver honest financial products—to improve lives. The company operates a buy-now-pay-later platform for consumers at the point of sale.

Company Stage

IPO

Total Funding

$2.9B

Headquarters

San Francisco, California

Founded

2012

Growth & Insights
Headcount

6 month growth

1%

1 year growth

-1%

2 year growth

5%

Benefits

Spending wallets: Access tech, food, lifestyle, and family planning wallets for your expenses

Supportive communities: Get involved with our employee resource groups and community groups

Remote-first workforce: If your role is remote, you can set up shop anywhere in your home country

Generous time off: Take the time you need when life happens

Health benefits: Get a plan that fits your needs

Mental healthcare: Take care of your mind with great mental health programs

Parental leave: Birth and non-birth parents get 18 weeks paid leave. Plus, a 4-week return-to-work transition program, at full base pay.

Compensation: We have a simple, flexible, and transparent remote-first compensation structure so you can make the best decisions for yourself and your family.

Away days: We offer 24 company-wide paid days off—which help our teams collectively pause to recharge.

Learning & development: Engage in exciting learning programs to level up your growth.