Client Solutions Associate

Client Solutions Associate Korean Speaker – Hong Kong Office

Your Team's Impact 

Looking for a fun and dynamic tech role, nestled deep in the finance industry?

The Client Solutions Associate role will offer you:

• Training program spanning 6 months to get you ready for this client-facing FinTech role

• Exposure clients who are as Investment Managers, Hedge Funds, Insurance, Wealth Managers across Hong Kong and North Asia.

• Competitive starting salary with extra Perks not limited to; free lunch, a stocked fridge & pantry, private health care, Social Events

• Opportunity to lead, contribute or attend meaningful Corporate Social Responsibility Programs

What You'll Do 

Client Solutions Associates begin their careers through a comprehensive development program, learning the FactSet ethos for providing excellent client service. Throughout the program, Client Solutions Associates will develop a wide array of skills and provide value to our clients by:

• Developing a deep knowledge base across our business, products, and clients

• Communicating with impact in person and over video calls while mastering presentation and public speaking skills both internally and externally

• Asking effective questions in various situations to gather information, uncover needs, and create solutions to foster a truly collaborative and consultative partnerships

• Defining key industry terms and concepts important to FactSet’s clients to be an industry expert

• Using advanced product knowledge and understanding of FactSet’s product suite to identify and implement solutions specific to client and user workflows including Excel modelling, company research, and portfolio analysis

Following the successful completion of the training program, you will quickly become an integral part of the team and start taking up responsibilities as a FactSet Consultant by:

• Managing a group of accounts assigned to you, ensuring that the relationship is healthy and that the client is getting maximum value out of the FactSet software

• Customizing solutions to fit with individual client workflows and ensuring that the client can make efficient and accurate decisions using FactSet data and tools

• Effectively demonstrating the various product lines to clients and provide software training to individuals as well as small and large groups

• Visiting clients on a regular basis to provide face-to-face support, training and build strong relationships

• Working on longer term projects with clients to enable them to get value out of the FactSet product suite.

• Being effective problem solvers and providing creative solutions to the many question’s clients have in and around the use of FactSet.

• Answering day-to-day client queries and providing creative and complex solutions through our helpdesk.

What We're Looking For 

The ideal Client Solutions Associate possesses the following qualifications:

• Business-level Korean and Mandarin Speaker is required

• Fresh graduates or finance professionals with less than 3 years of working experience
• A bachelor's degree (Mathematics, Computer Science, Engineering, Finance and Economics majors are preferred)
• Background or strong interest in a Finance or FinTech industry as well as a strong interest in data & technology solutions
• Strong analytical and problem-solving skills and ability to come up with creative solutions
• Exceptional communication, interpersonal and client-facing skills
• Sound working knowledge of spreadsheets (e.g., Excel) and databases

What's In It For You 

At FactSet, our people are our greatest asset, and our culture is our biggest competitive advantage. Being a FactSetter means: 

• The opportunity to join an S&P 500 company with over 45 years of sustainable growth powered by the entrepreneurial spirit of a start-up.
• Support for your total well-being. This includes health, life, and disability insurance, as well as retirement savings plans and a discounted employee stock purchase program, plus paid time off for holidays, family leave, and company-wide wellness days.  
• Flexible work accommodations. We value work/life harmony and offer our employees a range of accommodations to help them achieve success both at work and in their personal lives. 
• A global community dedicated to volunteerism and sustainability, where collaboration is always encouraged, and individuality drives solutions. 
• Career progression planning with dedicated time each month for learning and development. 
• Business Resource Groups open to all employees that serve as a catalyst for connection, growth, and belonging. 

Learn more about our benefits here.