Part-Time
Airline Customer Service Agent
Japanese/English Speakers
Pacific Aviation
Provides airport ground handling and services
Compensation Overview
$23.40/hr
No H1B Sponsorship
San Francisco, CA, USA
In Person
On-site at San Francisco International Airport; late-evening shifts include Fridays and Saturdays.
 Customer Experience & Support (1) |
|---|
- Bilingual proficiency in English and Japanese, both spoken and written.
- Strong communication skills, including active listening.
- Computer literacy, attention to detail, and quick, accurate data entry.
- Calmness and problem-solving skills in high-pressure situations.
- Flexibility to work late evenings, weekends, and holidays.
- Physical stamina to stand for extended periods.
- Legal authorization to work in the United States.
- Ability to pass a background check and drug test.
- Assist passengers during departures from check-in through boarding and during arrivals from deplaning through baggage claim.
- Handle passenger inquiries, resolve issues, and ensure smooth operations within the terminal.
- Deliver customer service with professionalism and efficiency.
- Collaborate with team members to provide ground-handling services for flights carrying 200–300 passengers.
- Customer service experience is preferred but not required.
Pacific Aviation provides airport ground handling services to major airlines, handling tasks such as baggage handling, passenger assistance, and aircraft servicing. These services are delivered through contracts with airlines at key U.S. airports (e.g., Los Angeles, San Francisco, Seattle-Tacoma), enabling efficient and reliable ramp operations. The company works with a dedicated workforce to ensure high-quality service and customer satisfaction, and it aims to grow its footprint by expanding to additional airports across the United States. The core goal is to offer dependable, scalable ground services that support airline operations and improve the overall passenger experience.
Company Size
N/A
Company Stage
N/A
Total Funding
N/A
Headquarters
N/A
Founded
N/A
Simplify's Take
What believers are saying
- Pacific Aviation is still hiring in 2026, including SFO baggage agents and supervisors.
- Its career pages show active expansion beyond West Coast airports into East Coast markets.
- The Superior acquisition broadened its national footprint, improving cross-selling to domestic and international airlines.
What critics are saying
- Pacific Aviation depends on airline contracts; losing LAX or SFO work hits revenue immediately.
- Low-wage hiring persists in 2026, with $16-$25 hourly roles and weekend holiday shifts.
- Labor-heavy ground handling faces turnover and service failures; one major airline defection can cripple operations.
What makes Pacific Aviation unique
- Pacific Aviation and Superior Aircraft Services covered 10 airports after the 2022 acquisition.
- Pacific Aviation has 25-plus years serving major airlines at LAX, SFO, and SEA.
- Its model bundles baggage, wheelchair, check-in, cleaning, and flight operations under one provider.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Company Match
Paid Vacation
Training Programs
Commuter Benefits
Employee Referral Bonus
Phone/Internet Stipend