Wingstop Restaurants
Chicken wing restaurant chain
Assistant General Manager
About the job
- A minimum of a high school diploma or GED is required.
- Must be 18 years of age or older.
- Proficiency in Microsoft Office, including Word, Excel, and Outlook, and ability to adapt to new systems quickly.
- At least two years of previous food service, retail, or restaurant supervisory experience.
- Proficiency in analyzing restaurant profit and loss statements and overall financial performance.
- Demonstrated ability to recruit and select team members.
- Knowledge of labor laws.
- Strong written and verbal communication skills.
- Initiative and assertiveness.
- Strong interpersonal and conflict resolution skills.
- Strong leadership skills and ability to manage, train, develop, and motivate a diverse, highly engaged crew.
- Passion for hospitality and serving guests.
- Ability and flexibility to work 50–60 hours per week, including mornings, evenings, weekends, and holidays.
- Ability to solve problems.
- Ability to set goals, create action plans, and implement those plans.
- Ability to measure performance subjectively and objectively.
- Ability to cultivate an attractive restaurant culture.
- Ability to represent the brand’s culture and mission.
- Provide strategic and tactical leadership for the restaurant.
- Maintain restaurant operations and drive results through people development, sales, and profit growth.
- Hire, train, and develop team members who share the company mission.
- Convey the company culture to the restaurant crew.
- Staff the restaurant timely and efficiently with a carefully selected team.
- Ensure the restaurant environment is safe for team members and guests.
- Oversee and ensure proper execution of orientation and onboarding.
- Write, implement, or monitor shift leader development and performance plans.
- Make final hiring and separation decisions for the restaurant and ensure proper procedures are followed for hiring, promotions, and separations.
- Create team member schedules while considering expected sales volumes, availability, payroll, and overtime costs.
- Own the performance of the entire team and create a culture of respect, recognition, and reward.
- Audit operational facets, provide feedback, and develop improvement solutions.
- Understand budgets and cost trends affecting operations.
- Create a business plan and perform financial analysis.
- Control cash, property, products, and equipment.
- Build sales and control labor and food costs.
- Meet targets set by operations leadership and set goals to drive business metrics.
- Maintain operational standards and requirements.
- Identify and communicate maintenance problems to the Facilities Department.
- Maintain facilities to company standards.
- Ensure communication is distributed from the District Manager to every restaurant team member.
- Use company-provided tools to coach, mentor, and develop team members.
- Leverage support from the Restaurant Support Center.
- Ensure risk-management issues comply with company standards.
- Some college education.
- Ability to accept feedback and willingness to improve.
About the company
Wingstop Restaurants is a quick-service restaurant brand specializing in cooked-to-order wings and related menu items. The company franchises and supports restaurants serving wings, chicken sandwiches, fries, beverages, and digital orders. It serves restaurant guests, franchisees, delivery customers, suppliers, investors, and communities across its markets. Its operating model centers on a predominantly franchised restaurant network supported by brand standards, technology, supply chain, marketing, and corporate services. Teams work across restaurant operations, franchise support, food safety, technology, marketing, supply chain, finance, and development. Teams support coordinated daily delivery.
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