Move-In Coordinator

Description

POSITION: Move in Coordinator

REPORTS TO: Director of Sales and Marketing 

FLSA: Hourly 

OUR MISSION: We are united in our mission to offer seniors an elevated way of life, where comfort, connection, and joy thrive.

POSITION SUMMARY:

As a Move-In Coordinator within our senior living community, you will play a pivotal role in ensuring a smooth transition for residents into our facility. Your primary responsibility will be to manage all aspects of the move-in process, from initial contact with prospective residents and their families to facilitating the move itself. You will serve as a compassionate guide and support system, ensuring that each resident feels welcomed, informed, and comfortable throughout the transition period.

ESSENTIAL JOB FUNCTIONS:

• Supports the mission, vision, and goals of the organization, upholding and promoting company culture and vision. 
• Serve as the primary point of contact for residents and their families during the move-in process.
• Coordinate with various departments (e.g., sales, marketing, maintenance) to ensure a seamless transition for residents.
• Assist residents with completing necessary paperwork and documentation.
• Coordinate moving logistics, including scheduling movers, arranging transportation, and coordinating with maintenance staff for any necessary preparations in the resident's new home.
• Provide guidance and support to residents and their families as they navigate the move-in process.
• Conduct thorough orientations for new residents, introducing them to staff members, amenities, and community policies.
• Address any questions or concerns that residents may have during the orientation process.
• Provide ongoing support to residents and their families as they settle into their new environment.
• Serve as a resource for residents, helping with navigating community resources and services.
• Cultivate positive relationships with residents and their families, fostering a sense of trust and confidence in our community.
• Collaborate with the sales and marketing team to promote resident satisfaction and retention.
• Attends training courses at community and maintains up to date monthly, quarterly, annual training through designated Learning Management System (LMS).
• Other duties as assigned, and which relate to the success of the community and the care, comfort, and happiness of our residents.

Requirements

EXPERIENCE, QUALIFICATIONS & SKILLS: 

• Education: Associates' degree in Sales and Marketing or related field required.   
• Two + years’ experience in customer service, sales, or hospitality, particularly within the senior living industry, is highly desirable.
• Strong interpersonal skills and the ability to communicate effectively with residents, families, and staff members.
• Excellent organizational and time management skills, with the ability to manage multiple priorities and deadlines effectively.
• Willingness to work flexible hours, including evenings and weekends, as needed.
• Commitment to upholding the highest standards of professionalism and integrity in all interactions.
• Must have strong understanding of the English language, sufficient to read and write.

This job description outlines the primary responsibilities and qualifications for the Move-In Coordinator position within our senior living community. The successful candidate will play a vital role in ensuring that residents feel welcomed, supported, and valued as they transition into our community.

PHYSICAL QUALIFICATIONS:

• Walk/Stand – must be able to continuously walk and stand.
• Environment Condition – must be able to perform work both inside and outside.
• Sit – sit infrequently.
• Lift - constantly 0-10 pounds, frequently 11 – 50 pounds, occasionally 51 – 100 pounds.
• Carry - constantly 0-10 pounds, frequently 11 – 50 pounds, occasionally 51 – 100 pounds.
• Push - constantly 0-10 pounds, frequently 11 – 50 pounds, occasionally 51 – 100 pounds.
• Climb – must be able to climb stairs on a frequent basis, with the opportunity to utilize the elevator as an alternate resource if available.
• Bend – must be able to bend at the waist, knees, hips, and spine on a frequent basis; may require frequently manipulating weights of 25 pounds or more.
• Squat – must be able to squat on a frequent basis to reach below the knee, may require lifting of 50 pounds or less.