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Arbella

Regional insurer with community foundation philanthropy

Customer Service Agent - Personal Lines

Insurance Sales & AgencyConfirmed live in the last 24 hours
Full-timeFairfield, CT, USAIn-person

About the Job

Requirements

  • A Connecticut Property and Casualty insurance license is required.
  • Customer service and some sales skills are required.
  • Experience within the Personal Lines insurance industry is a plus.
  • Excellent interpersonal, oral, and written communication skills are sought.
  • Ability to work independently and collaboratively as part of a team.

Responsibilities

  • Represent the agency to clients, fellow professionals, the public, and the general business community.
  • Advise clients on new or additional insurance needs and explain coverages and policy types.
  • Identify risk exposures and qualify potential prospects.
  • Maintain underwriting renewal and marketing renewal review processes for policyholders.
  • Act as the first point of contact for reporting and assigning claim information for designated policyholders.
  • Resolve general customer inquiries.

About the Company

Arbella

Regional insurer with community foundation philanthropy

Arbella Insurance Group serves as a regional property and casualty insurer in New England, selling auto and homeowners insurance through a network of independent agents. Its products are standard P&C policies underwritten for individuals and communities in the region, funded by premiums and managed through a local, community-focused model. The company strengthens its market position by committing a portion of its success to philanthropic efforts via the Arbella Insurance Foundation, established in 2005, which has donated more than $45 million to hundreds of nonprofits in the same communities Arbella serves. This foundation-backed approach differentiates Arbella from larger national carriers by emphasizing steady, local stewardship and community reinvestment rather than rapid, nationwide expansion. Arbella’s overarching goal is to support non-profit organizations making a tangible impact in New England communities, sustaining a quiet, long-term commitment to the people it serves.

Company size
1,001-5,000
Company stage
Early VC
Total funding
$80K
Headquarters
Quincy, MA
Founded
1988

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