General Manager

Job Description

We're looking for an experienced and dynamic General Manager to lead operations at our location in Galesburg, United States. In this pivotal role, you'll oversee all aspects of store operations, manage a dedicated team, and ensure exceptional customer experiences while driving business success. The ideal candidate will be organized, decisive, and passionate about creating a positive work environment where both employees and customers thrive.

• Oversee all shift operations and ensure smooth day-to-day business execution
• Lead, mentor, and develop a team of employees with a supportive and motivational approach
• Manage financial operations, including cash handling, money management, and budget accountability
• Deliver outstanding customer service and foster a customer-focused culture throughout the organization
• Handle customer interactions, answer phones, and take orders with professionalism and efficiency
• Implement and maintain operational standards, including cleanliness and organization
• Analyze performance metrics and make data-driven decisions to improve store performance
• Resolve conflicts and address employee concerns with empathy and transparency
• Ensure compliance with company policies and procedures
• Manage inventory and stock levels effectively
• Perform physical tasks, including lifting up to 25 pounds, as needed
• Collaborate with team members to achieve organizational goals and drive innovation

Qualifications

**Required Qualifications:**

• Proven leadership and management experience
• Strong math and problem-solving skills
• Excellent communication and interpersonal skills
• Demonstrated ability to manage finances and budgets
• Customer service excellence and commitment to customer satisfaction
• Ability to lift up to 25 pounds regularly
• Friendly, diligent, and responsible work ethic
• Strong organizational and time management skills
• Ability to multitask and work efficiently in a fast-paced environment
• Problem-solving mindset with analytical capabilities

**Preferred Qualifications:**

• Prior experience in a management or supervisory role
• Experience in retail or food service operations
• Knowledge of inventory management systems
• Familiarity with point-of-sale (POS) systems
• Experience with employee performance management and development
• Certification in management or business administration
• Track record of driving operational improvements and innovation

Additional Information

What are we looking for?

The good news is we can teach you how to answer the phone and make a perfect pizza. But here are a few skills you should have to be a successful General Manager:
•Experience leading a team; during your shift, you will manage a staff of anywhere from 3 to 30 people. You will need to use your stellar attitude and motivational skills to get them in the right place, at the right time and doing the right thing all while creating a great place to work.
•A clean driving record and the ability to pass a Motor Vehicle Record check. Safety is a priority for us and we want to make sure anyone we put on the road is safe to be there. You will also need access to reliable vehicle that is insured and have a valid driver's license
•A great role model - you're the person everyone will look to. From being on time for your shift, to having a great attitude to customers and co-workers and even how you dress - you have to have high standards for yourself and the rest of the team.
•Our stores are open 365 days a week. Yes, that's right even on the weekends and the holidays; that's when we are busiest! While you schedule is pretty flexible, you have to be willing to work when the team needs you the most.
•You have to be at least 18 years old.
You'll be working for a company that is fun and flexible. Not to mention, its work experience you will rely on for a long time to come. You've had our pizza delivered to you, now it's time to help up be the pizza delivery company in the world. Go on, boss, show us what you've got. Apply now!