Full-Time
Confirmed live in the last 24 hours
AI-powered customer service solution provider
Mid, Senior
Remote in USA
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Gladly provides a customer service platform that enhances interactions between customers and service agents using artificial intelligence. The platform moves away from traditional ticketing systems by linking all communications to individual customers, which allows for more personalized and efficient service. Gladly's tools, such as Hero AI Authoring, Hero AI Summaries, and Hero AI Replies, help improve agent productivity and offer self-service options for customers, ensuring assistance is available at all times. Unlike competitors, Gladly focuses on transforming customer service agents into brand heroes, which helps build customer loyalty and improve brand reputation. The company's goal is to change how businesses engage with their customers, making interactions more effective and fostering long-term relationships.
Company Stage
Late Stage VC
Total Funding
$202.3M
Headquarters
San Francisco, California
Founded
2014
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Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Generous paid time off
Generous paid Parental Leave
401K
Flexible Spending Accounts
Home office stipends
Stock options
Remote Work Options