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Novant Health

Integrated health network with care facilities

Patient Services Coordinator 3

Clinical Support & Patient AdministrationUpdated on Nov 10
Part-timeRocky Point, NC, USANo salary listed

About the Job

Requirements

  • A high school diploma or GED is required.
  • One year of clerical experience in a medical office setting is required; other related experience may be considered instead of medical-office experience.
  • Knowledge of medical-office software for updating patient demographic information, posting charges and copays, and scheduling patient appointments is required.
  • Basic medical terminology is required; knowledge may be obtained through formal classes or work experience.
  • A high level of working knowledge of Epic systems is required.
  • Detailed knowledge of multiple payors' billing requirements is required.
  • Familiarity with coding requirements for the practice specialty is required.
  • The role requires verbal communication, adaptability to changing priorities, organization, problem solving, critical thinking, confidentiality, collaboration, initiative, and the ability to interact with individuals of all cultures and authority levels.

Responsibilities

  • Welcome patients and accurately complete registration, demographic, and insurance information in the electronic medical record.
  • Verify and update patient information, obtain required signatures, and collect copays and outstanding balances.
  • Schedule appointments according to patient needs, provider availability, and urgency.
  • Complete patient check-out by verifying charges, scheduling follow-up appointments, and reconciling daily payments.
  • Review and resolve Epic work queues, charge edits, billing errors, and claim denials to support accurate and timely reimbursement.
  • Partner with coding, revenue-cycle, and clinical teams to resolve billing, insurance, and charge-capture issues.
  • Answer patient and team-member questions about registration, insurance, and billing.
  • Answer phones, communicate messages, and complete general clerical duties as needed.
  • Collaborate with teammates to identify process improvements and support practice goals.
  • Support an exceptional patient experience through clear communication, empathy, and keeping patients informed throughout their visit.
  • Model the organization's mission, vision, and values and its commitment to compassionate, inclusive care.

Desired Qualifications

  • Proficiency in all computer software used in the practice is preferred.

About the Company

Novant Health

Integrated health network with care facilities

Novant Health operates an integrated healthcare network with hospitals, clinics, urgent care, imaging and pharmacy services across North Carolina and South Carolina. Its care model connects facilities and clinicians to provide a coordinated continuum of care, from primary and specialty services to outpatient and virtual visits. The network sets itself apart through its scale as an integrated system, a strong safety and quality focus, and active use of clinical trials and innovative care delivery; it also emphasizes community benefits and a large virtual care platform. Its goal is to improve community health by expanding access to safe, high-quality care and advancing health outcomes through research, innovation in care delivery, and value-based partnerships.

Company size
10,001+
Company stage
Not listed
Total funding
Not listed
Headquarters
Charlotte, NC
Founded
1997

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