Full-Time
Product Support Specialist
Data QA, Sales
Posted on 7/28/2025
OptionMetrics
51-200 employees
Provides historical stock option volatility data
Compensation Overview
$55k - $60k/yr
New York, NY, USA
Hybrid
 Customer Experience & Support (2) |
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- Bachelor’s degree.
- 1 – 2 years of experience with product, SaaS, or application support.
- 1 – 2 years of experience assisting external clients with troubleshooting technical issues related to the company's product.
- 1 – 2 years of experience with SQL.
- An understanding of basic networking concepts.
- Interest in working with technology. Database knowledge/understanding is a plus.
- Serve as clients' primary point of contact for product/data issues.
- Use a ticketing system to prioritize and handle client requests.
- Interact directly with end users via email and occasionally over the phone.
- Use SQL to research and troubleshoot issues presented by clients and/or internal QA processes.
- Ensure resolutions are reached within 24 hours, escalating complex data issues to second level support as needed.
- Develop and continuously update knowledge management articles.
- Expand your knowledge of SQL, working with large data sets, and options.
OptionMetrics provides historical stock option volatility data and analytics through its IvyDB data family, serving financial institutions, hedge funds, asset managers and researchers. It offers end-of-day option prices, implied volatilities, and greeks, with daily subscription access. IvyDB US has been a standard since 2002; it also offers IvyDB Europe, Asia, Canada, Global Indices and specialized datasets like IvyDB Signed Volume that tracks buyer- vs seller-initiated volume. Clients use the data to backtest risk models, evaluate trading strategies, and study options markets; the goal is to be the essential source of precise options data for professional finance teams.
Company Size
51-200
Company Stage
Growth Equity (Venture Capital)
Total Funding
N/A
Headquarters
New York City, New York
Founded
1999
Simplify's Take
What believers are saying
- IvyDB US 7.0 integrates Woodseer dividend forecasts for accurate valuations.
- IvyDB US Intraday enables real-time equity and 0DTE options analysis.
- GenAI in Woodseer automates dividend predictions from announcements.
What critics are saying
- Bloomberg Terminal bundles superior options data, eroding IvyDB subscriptions.
- CBOE DataShop offers free historical volatility, driving 20-30% academic churn.
- ICE acquires ORATS intraday dataset, capturing futures clients by January 2026.
What makes OptionMetrics unique
- IvyDB US delivers gold-standard historical options data since 1996 for 10,000+ underlyings.
- Proprietary methodologies compute precise implied volatilities using put-call spreads.
- IvyDB Beta provides forward-looking betas for SPY top 500 since 2007.
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Your Connections
People at OptionMetrics who can refer or advise you
Benefits
PTO: Vacation, Personal, Sick days, Holidays
Pre-tax commuter benefits
401(k)
Full medical and dental insurance coverage
Company News
OptionMetrics rolls out IvyDB US 7.0 and IvyDB ETF 5.0. OptionMetrics, a historical options data and analytics provider for institutional investors and academic researchers worldwide, today announced the release of IvyDB US 7.0 and IvyDB ETF 5.0, giving investors, hedge funds, and quantitative researchers expanded high-quality options data and more ways in which to leverage it. One of the biggest added benefits of OptionMetrics IvyDB US 7.0 and IvyDB ETF 5.0 is greater flexibility in the methodologies employed in options data calculations. Users can opt for borrow rates - the interest cost associated with holding a stock intended for short sale- or continue to use legacy calculations that do not embed an implied borrow rate. Implied index yields are also now provided in a term structure format for improved calculations. Additionally, dividend forecasts from leading-edge Woodseer Dividend Forecast data are automatically included alongside respective securities in the upgraded datasets, for quantitative finance professionals and others to assess dividend strategies. IvyDB US 7.0 and IvyDB ETF 5.0 also offer even more accurate securities and implied volatility (IV) price metrics with this leading-edge dividend forecast data now also being used in their calculations. "OptionMetrics' IvyDB US 7.0 is our most comprehensive and flexible dataset yet. By leveraging borrow rates and including Woodseer Dividend Forecast data alongside the longstanding gold standard in options data, this update provides more precise valuations and richer data for use in options and equities strategies," said Eran Steinberg, COO at OptionMetrics. OptionMetrics IvyDB US is known as the gold standard in historical options data. It contains a complete historical record of end-of-day data on all US exchange-traded equity and index options (including options on crypto and other ETFs and ADRs) on over 10,000 underlying stocks and indices from January 1996 onward. Users can seamlessly load data from IvyDB US or IvyDB ETF via FTP, Snowflake, and/or OptionMetrics' Genie loader, now also enhanced for easier loading.
OptionMetrics has launched IvyDB US 7.0 and IvyDB ETF 5.0, upgraded versions of its historical options databases for institutional investors and researchers. The updates provide greater flexibility in calculation methodologies, allowing users to incorporate borrow rates or continue with legacy calculations. The new versions include implied index yields in term structure format and automatically integrate dividend forecasts from Woodseer Dividend Forecast data alongside securities. This leading-edge dividend data is also used in calculating securities and implied volatility price metrics for improved accuracy. IvyDB US contains complete historical end-of-day data on all US exchange-traded equity and index options covering over 10,000 underlying stocks and indices from January 1996 onwards. Users can access data via FTP, Snowflake, or OptionMetrics' enhanced Genie loader.
After the market closed on Tuesday, OptionMetrics announced the launch of IvyDB US - Intraday, a dataset providing institutional investors, hedge funds and academic researchers with snapshots of U.S. equity and index options throughout the trading day.
OptionMetrics announces IvyDB Futures 3.0 database covering European and US futures options.
Artificial intelligence (AI) is experiencing a gold rush, and Nvidia is at the center of it all. As the chip maker prepares to report its earnings today, the AI landscape is buzzing with activity, from startups raising massive funding rounds to tech giants racing to integrate AI into their products and services. “The robots are definitely here; we are now living in the age of artificial intelligence,” Anat Alon-Beck, a business law professor at the School of Law at Case Western Reserve University, told PYMNTS. She called Nvidia “the poster child of AI,” praising the company’s strong performance and future potential