Full-Time

Product Support Specialist

Posted on 5/30/2024

OptionMetrics

OptionMetrics

51-200 employees

Historical options and implied volatility data provider

Financial Services
Data & Analytics

Entry

New York, NY, USA

Requirements
  • Bachelor’s degree
  • Passion for problem solving
  • Ability to write SQL queries
  • Understanding of basic networking and file transfer protocols concepts
  • Thorough troubleshooting skills
  • Attention to detail
Responsibilities
  • Be the primary point of contact for product/data issues
  • Use SQL queries to research and troubleshoot client concerns
  • Manage a ticketing system to prioritize and solve client requests
  • Interact directly with end users via email and occasionally over the phone
  • Escalate complex data issues to second level support
  • Share and update knowledge management articles
  • Expand knowledge of SQL, large data sets, and options markets

OptionMetrics is a premier provider of IvyDB products that cater to the needs of traders and investors by offering comprehensive historical options and implied volatility data. Employees at this company benefit from a technologically advanced environment that emphasizes strategic data analysis and innovative tool development for options trading. This setting not only fosters a culture of continuous learning and professional growth but also positions the company as a crucial player in supporting informed investment strategies within the financial sector.

Company Stage

Private

Total Funding

N/A

Headquarters

New York, New York

Founded

1999

Growth & Insights
Headcount

6 month growth

0%

1 year growth

16%

2 year growth

19%

Benefits

PTO: Vacation, Personal, Sick days, Holidays

Pre-tax commuter benefits

401(k)

Full medical and dental insurance coverage