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Full-Time

Senior Customer Success Manager

Confirmed live in the last 24 hours

Unite Us

Unite Us

501-1,000 employees

Platform for community health collaboration

Cybersecurity
Social Impact
Healthcare

Compensation Overview

$92.5k - $108.5kAnnually

Senior

Remote in USA

Must reside in Portland, OR or surrounding area.

Category
Customer Success
Customer Success & Support
Customer Success Management
Sales & Account Management
Requirements
  • 5+ years of professional work experience suggested
  • Typically requires a bachelor's degree or equivalent experience
Responsibilities
  • Manage, grow, and retain a book of business for assigned large-tier customers with an average of $200K CARR
  • Ensure customers have a high rate of customer satisfaction, adoption, engagement and retention
  • Build and maintain strong, long-lasting customer and community partner relationships with large and priority stakeholders, including end-to-end engagement
  • Own client renewals and expansion opportunities in partnership with key internal stakeholders
  • Be an expert in Unite Us products and services and educate customers on Unite Us technology solutions
  • Act as the customer’s escalation point for business-critical issues, ensuring follow-up and resolution
  • Create and execute engagement strategies based on customer needs and the network growth and development strategy
  • Develop and iterate on success plans for customers that outline their key objectives and success metrics; identify critical risks and identify solutions to ensure long-term partnership success
  • Define usage strategies and business objectives to ensure impact alignment between Unite Us and key customer stakeholders
  • Monitor user adoption by customers and take action as necessary
  • Manage and lead user training and support through workflow pilots and rollouts
  • Deliver best practices for data-driven process workflows based on specific use cases, evolving industry standards, and an understanding of related tools
  • Analyze data to provide deeper insights into customer operations and network performance, including opportunities for improvement and areas of strength
  • Turn data insights into tactical interventions that drive platform utilization, network health, and value for customers and community partners working cross-functionally
  • Solicit and synthesize feedback regularly to serve as the voice of the customer and community within Unite Us

Unite Us provides a platform that enhances community health by fostering collaboration among healthcare providers, health plans, government entities, and nonprofits. This platform helps identify and deliver services that support whole-person health, ensuring that individuals receive the care they need within their communities. Operating in 44 states, Unite Us serves a diverse clientele, including county governments and healthcare organizations, by offering solutions that expand their reach, lower costs, and improve health outcomes. The platform includes features for managing client consent and protecting sensitive information, which are crucial for organizations in the healthcare sector. Unite Us stands out from competitors by focusing on cross-sector collaboration and a national network of local organizations, aiming to build healthier communities and enhance social impact.

Company Stage

Series C

Total Funding

$380.6M

Headquarters

New York City, New York

Founded

2013

Growth & Insights
Headcount

6 month growth

-2%

1 year growth

-11%

2 year growth

-24%
Simplify Jobs

Simplify's Take

What believers are saying

  • Unite Us' partnerships with organizations like Zinnia Health and Presbyterian Health Plan demonstrate its ability to form impactful collaborations that enhance community health.
  • The company's innovative payment pilots, such as those in Brooklyn and New York, show potential for scalable and sustainable revenue models.
  • Recognition for improving behavioral health and being featured in various media outlets highlights Unite Us' growing influence and reputation in the healthcare sector.

What critics are saying

  • The complexity of integrating cross-sector collaborations may lead to operational challenges and inefficiencies.
  • Dependence on partnerships with government entities and nonprofits could expose the company to policy changes and funding fluctuations.

What makes Unite Us unique

  • Unite Us focuses on cross-sector collaboration to address whole-person health, setting it apart from competitors who may focus solely on healthcare or social services.
  • The platform's ability to secure client consent and manage private information is crucial for healthcare providers, offering a competitive edge in data security and compliance.
  • Operating in 44 states with a broad client base, Unite Us has established a significant national presence that enhances its credibility and reach.

Benefits

Competitive salary

Paid parental leave

401k match

Flexible vacation time

Medical, dental & vision coverage

Commuter benefits

Open, collaborative work spaces

Wide variety of snacks

Growth, development, & continuing education opportunities