Full-Time

Senior Customer Success Manager

Posted on 8/20/2024

Unite Us

Unite Us

501-1,000 employees

Platform for community health collaboration

Social Impact
Cybersecurity
Healthcare

Compensation Overview

$92.5k - $108.5kAnnually

Senior

Remote in USA

Must reside in Portland, OR or surrounding area.

Category
Customer Success
Customer Success & Support
Customer Success Management
Sales & Account Management
Requirements
  • 5+ years of professional work experience suggested
  • Typically requires a bachelor's degree or equivalent experience
Responsibilities
  • Manage, grow, and retain a book of business for assigned large-tier customers with an average of $200K CARR
  • Ensure customers have a high rate of customer satisfaction, adoption, engagement and retention
  • Build and maintain strong, long-lasting customer and community partner relationships with large and priority stakeholders, including end-to-end engagement
  • Own client renewals and expansion opportunities in partnership with key internal stakeholders
  • Be an expert in Unite Us products and services and educate customers on Unite Us technology solutions
  • Act as the customer’s escalation point for business-critical issues, ensuring follow-up and resolution
  • Create and execute engagement strategies based on customer needs and the network growth and development strategy
  • Develop and iterate on success plans for customers that outline their key objectives and success metrics; identify critical risks and identify solutions to ensure long-term partnership success
  • Define usage strategies and business objectives to ensure impact alignment between Unite Us and key customer stakeholders
  • Monitor user adoption by customers and take action as necessary
  • Manage and lead user training and support through workflow pilots and rollouts
  • Deliver best practices for data-driven process workflows based on specific use cases, evolving industry standards, and an understanding of related tools
  • Analyze data to provide deeper insights into customer operations and network performance, including opportunities for improvement and areas of strength
  • Turn data insights into tactical interventions that drive platform utilization, network health, and value for customers and community partners working cross-functionally
  • Solicit and synthesize feedback regularly to serve as the voice of the customer and community within Unite Us

Unite Us provides a platform that enhances community health by fostering collaboration among healthcare providers, health plans, government entities, and nonprofits. This platform helps identify and deliver services that support whole-person health, ensuring that individuals receive the care they need within their communities. Operating in 44 states, Unite Us serves a diverse range of clients, including county governments and healthcare organizations, by offering solutions that expand their reach, lower costs, and improve health outcomes. The platform includes features for managing client consent and protecting sensitive information, which are crucial for organizations in the healthcare sector. Unite Us stands out from competitors through its focus on behavioral health and its commitment to building healthier communities, making it a trusted partner for many organizations nationwide.

Company Stage

Grant

Total Funding

$370.2M

Headquarters

New York City, New York

Founded

2013

Growth & Insights
Headcount

6 month growth

-6%

1 year growth

-14%

2 year growth

-28%
Simplify Jobs

Simplify's Take

What believers are saying

  • Increased focus on SDoH drives demand for Unite Us's integrated platform.
  • Value-based care models create opportunities for platform expansion and innovation.
  • Medicaid waivers encourage innovative social care payment models, benefiting Unite Us.

What critics are saying

  • Competition from similar healthcare technology platforms could erode market share.
  • Data privacy regulations may increase operational costs for compliance updates.
  • Reliance on government and nonprofit partnerships exposes revenue to political changes.

What makes Unite Us unique

  • Unite Us integrates with EHR systems for comprehensive social care solutions.
  • The platform offers secure tools for managing sensitive healthcare data.
  • Unite Us facilitates cross-sector collaboration among healthcare providers and community organizations.

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Benefits

Competitive salary

Paid parental leave

401k match

Flexible vacation time

Medical, dental & vision coverage

Commuter benefits

Open, collaborative work spaces

Wide variety of snacks

Growth, development, & continuing education opportunities

INACTIVE