Manager of IT

Who We Are

Nightingale Veterinary Partners is a fast-growing family of veterinary practices, headquartered in New York City. The organization includes veterinary practices in New York, New Jersey, Connecticut, Rhode Island, Philadelphia, Massachusetts and Florida.

We are building a company focused on clinical excellence, sustainable growth, and long-term value creation. As we grow, we are seeking a hands-on technology professional who wants to help build reliable IT operations and support the teams caring for our patients.

About the Role

Nightingale Veterinary Partners is seeking a hands-on Manager of IT to manage daily IT operations across our home office and veterinary practices. Reporting directly to the Chief Technology Officer (CTO), you will take responsibility for support delivery, infrastructure maintenance, vendor coordination, and technology projects.

This role combines technical work with day-to-day operational leadership. You will troubleshoot issues, configure equipment, and visit practices while coordinating support priorities, guiding IT colleagues, and improving how we work. You will partner with the CTO to put technology and security priorities into practice and keep projects moving.

You should enjoy solving technical problems, follow through on commitments, and communicate clearly with practice teams. You will move between onsite troubleshooting and planning technology for new locations.

This is a hands-on, in-office role based in New York City with regular travel to local Nightingale veterinary practices.

What You Would Do

· Manage daily IT support across practice locations and the home office, prioritizing requests and outages based on their impact on operations and patient care.

· Provide hands-on troubleshooting and serve as an escalation point for hardware, software, networking, and connectivity issues.

· Coordinate day-to-day work across IT colleagues and external support partners, track issues through resolution, and mentor junior team members.

· Administer Microsoft 365, Entra ID, Intune, and related systems, including user access, device management, and employee onboarding and offboarding.

· Administer Google Business ecosystem, including gmail and Google business tools

· Configure and maintain network infrastructure, including LAN/WAN connectivity, VLANs, wireless networks, firewalls, and VPNs.

· Implement and maintain security controls with the CTO and security partners, including MFA, SSO, endpoint protection, backups, recovery procedures, and remediation of identified vulnerabilities.

· Coordinate technology setup for new practices, including equipment procurement, installation, testing, onsite launch support, and handoff to ongoing support resources.

· Manage day-to-day vendor and managed-service relationships, tracking service quality, project timelines, and spending against approved budgets.

· Establish and maintain support procedures, technical documentation, and deployment standards so each location receives consistent service.

· Keep the CTO informed of recurring issues, security concerns, and project progress; recommend practical improvements to reliability and the user experience.

What We Require

· 5+ years of progressive IT experience spanning infrastructure, systems administration, and end-user support.

· Experience coordinating IT support, leading technical projects, or guiding junior colleagues, with accountability for follow-through and results.

· Experience supporting IT operations across multiple physical locations.

· Strong hands-on skills with Microsoft 365, Entra ID, Intune, user administration, and access management.

· Strong networking fundamentals and experience configuring and troubleshooting VLANs, wireless networks, firewalls, and VPNs.

· Practical knowledge of cybersecurity controls, endpoint protection, and backup and recovery processes.

· Experience working with technology vendors or managed-service providers and holding them accountable for delivery.

· Ability to troubleshoot independently, manage competing priorities, and explain technical issues clearly to nontechnical colleagues.

· Comfort working onsite, traveling to practices, and adapting to changing needs in a growing organization.

Preferred Qualifications

· Experience supervising IT staff. Formal management experience is preferred, not required.

· Experience in veterinary medicine, healthcare services, dental, or physician practice management.

· Experience with Cisco Meraki, SonicWall, Ubiquiti, or comparable networking and firewall platforms.

· Familiarity with ezyVet or other practice-management systems.

· Experience supporting PCI-DSS compliance or cyber-insurance requirements.

· Relevant Microsoft, Cisco, CompTIA Network+, Security+, or equivalent certifications.

· A degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.

Travel

Regular local travel is required, particularly throughout New York City, New Jersey, Connecticut, and the surrounding region. New-practice launches outside the immediate area may occasionally require several consecutive days or up to a week onsite.

Once a practice is operational, ongoing local support will generally transition to appropriate local resources. You should be comfortable with both regular site visits and occasional extended travel for launches.

What We Offer

· Annual base salary of $100k-$120k. Compensation will depend on the candidate’s skills, experience, and competencies.

· Comprehensive medical, dental, and vision coverage

· Generous PTO

· 401(k) with a company match

· Paid parental leave

· Wellness support/EAP

· MetLife voluntary benefits

· Employee pet discounts

· Flexible spending account

· Discounted pet insurance through MetLife

We provide equal opportunities for everyone who applies to and works for our company, regardless of age, sex, sexual orientation, gender identity, gender expression, race, color, national origin, disability, and all other law-protected considerations that make you, You.

NYS Pay Range 100000 - 120000 USD