IT Support Engineer

About the Role 

DP World in the UK is at the heart of Britain’s trading future, providing the right trading infrastructure, smart logistical solutions and the benefits of freeport status to our customers. An excellent opportunity has opened within our IT department for a IT Support Engineer to join us and be based out of our operation in Southampton  

Reporting to the UK IT Service Delivery Team Manager, our ideal candidate will support in running the 24/7 Office Automation support of DP World UK Terminals. They will assist DP World UK employees with the installation, configuration and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.

Location: Southampton 

Working Hours: Monday – Friday (Shift Pattern + additional on call shifts) 

How will you contribute:  

• Provide high level service desk support using ITIL foundations.
• Ensure timely resolution of calls within agreed SLAs.
• Record detailed information for call closures to aid future cases.
• Install software on desktops, laptops, VMTs, printers and more.
• Prepare new equipment using Standard Operating Environment (SOE) images.
• Support both corporate and personal mobile devices.
• Monitor and maintain backup and restore procedures.
• Continuously upskill staff on standard hardware and software, with a focus on Cyber Security.
• Collaborate with vendor support to resolve technical issues.
• Participate in the on-call rota of the IT Service Desk Team.
• Contribute to continuous business improvement and meeting business objectives.

What will you Bring: 

• IT-related degree or equivalent qualification/experience.
• Microsoft qualifications and CompTIA A+ or equivalent are desirable.
• Excellent understanding of the Microsoft Office suite.
• Good knowledge of Microsoft desktop administration tools and server design technology.
• Familiarity with large scale corporate network topology.
• Proven ability to work effectively within a team.
• Ability to work efficiently under pressure.
• Strong communication skills.
• Full UK driving licence and own transport are essential. 

NOTE: All of our roles are subject to the below: 

• Eligibility to work in the UK.  
• A full valid UK driving licence or appropriate international licence allowing you to drive on UK roads.  
• No unspent criminal convictions.  
• Due to manufacturing guidelines on equipment and site safety critical health and safety requirements, we have strict weight and medical requirements that need to be met and maintained.  For our safety critical roles health and medical and fitness checks are performed. Requirements include, but are not limited to, weight, height, blood pressure and hearing.  
• We may close our roles early, depending on the number of applications received. 

Compensation  

DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.  

About DP World  

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.   

With a dedicated, diverse and professional team of more than 103,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.    

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. The DP World family comprises of Syncreon, Imperial and P&O.   

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.   

WE MAKE TRADE FLOW TO CHANGE WHAT'S POSSIBLE FOR EVERYONE  

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We believe that employees are happiest when they’re empowered to be their true, authentic selves. So, please come as you are. We can’t wait to meet you.

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