Employee Health & Benefits Client Manager

Company:

Marsh McLennan Agency

Description:

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Employee Health & Benefits Client Manager at Marsh Agency.

Marsh Agency helps people and organizations manage risk and prepare for the future through insurance, benefits, retirement, and wealth management strategies. We believe in hands-on proactive service, data-driven insights, and understanding how global events can impact local decisions. As a trusted partner, we show our clients what’s possible and guide them during every step of their journey.

A day in the life.

As our Client Manager on the Employee Health & Benefits team, you’ll be responsible for managing and developing client relationships within the employee health and benefits sector. This role involves overseeing the administration of health and benefits programs, ensuring compliance with regulations, and providing strategic guidance to clients to enhance their employee benefits offerings. Additionally, the Client Manager assists the production team in servicing new and existing accounts, ensuring a seamless experience for clients.

Our future colleague.

We’d love to meet you if your professional track record includes these skills:

• Client Relationship Management: Build and maintain strong relationships with clients, serving as the primary point of contact for all health and benefits inquiries and issues.
• Program Administration: Oversee the implementation and administration of employee health and benefits programs, including health insurance, dental, vision, and wellness initiatives.
• Strategic Planning: Collaborate with clients to assess their needs and develop tailored benefits solutions that align with their organizational goals and budget.
• Compliance Oversight: Ensure that all health and benefits programs comply with federal and state regulations, including ERISA, HIPAA, and ACA requirements.
• Reporting and Analysis: Prepare and present reports on benefits utilization, claims trends, and program effectiveness to clients, providing insights for decision-making.
• Vendor Management: Liaise with insurance carriers and vendors to negotiate contracts, resolve issues, and ensure the delivery of services meets client expectations.
• Open Enrollment Support: Lead the open enrollment process, including communication strategies, employee education, and enrollment logistics.
• Training and Development: Provide training and support to clients and their employees on benefits programs, changes, and best practices.
• Problem Resolution: Address and resolve any client issues related to claims, plan administration, and service delivery in a timely manner.
• Team Collaboration: Work closely with internal teams, including sales, underwriting, and compliance, to ensure seamless service delivery and client satisfaction.
• Account Servicing: Assist the Employee Health & Benefits Producer and team in servicing existing accounts, including renewals and maintaining customer files.
• Communication Materials: Develop communication materials, including Benefit Enrollment Guides, and coordinate employee enrollment meetings.
• Documentation Review: Review Summary Plan Documents (SPDs) and agreements/contracts for accuracy and assist clients with resources related to HIPAA, COBRA, FLEX, ERISA, etc.
• Enrollment Management: Verify accuracy and completion of enrollment applications and transmit to carriers, assisting policyholders with claim forms, policy changes, and cancellations.
• Life & Health resident agents license required

These additional qualifications are a plus, but not required to apply:

• Education & Experience: Bachelor's degree in Business Administration, Human Resources, or related field preferred; 3-5 years of experience in employee benefits, insurance, or account management, preferably in a brokerage or agency environment.

• Knowledge & Communication: Strong knowledge of health and benefits regulations and industry trends; excellent communication, negotiation, and interpersonal skills; strong analytical and problem-solving abilities.

• Technical Skills & Client Service: Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook); ability to manage multiple projects and priorities effectively; commitment to providing exceptional client service.

We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.

Valuable benefits

We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work.

Some benefits included in this role are:

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Hybrid work
• Charitable contribution match programs
• Stock purchase opportunities

To learn more about a career at Marsh Agency, check us out our website or flip through our recruiting brochure.

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Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh is committed to providing an inclusive work environment. We aim to attract and retain the best, most qualified people and value colleagues of all backgrounds, without regard to age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law.

Marsh and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

If you require an accommodation during the application or interview process, please let us know by contacting [email protected]

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