GoHealth Urgent Care

Joint-venture urgent care platform with systems

Certified Medical Assistant

Clinical Support & Patient AdministrationUpdated on Nov 9

Full-timeCypress, TX, USAIn-person

About the Job

Requirements

A high school diploma is required.
Basic Life Support certification is required at hire through the American Red Cross or American Heart Association.
One of the following certifications is required at hire: Certified Clinical Medical Assistant, Certified Medical Assistant, Registered Medical Assistant, National Certified Medical Assistant, or Nationally Registered Medical Assistant.
In lieu of an approved medical assistant certification, an accredited nursing school graduate, LPN, RN, EMT, or CNA certification is accepted.
Medical assistant experience and front desk experience are preferred.
Basic medical assistant skills and basic computer knowledge are required.
Proficiency in Microsoft Word and Excel is required.
The candidate must be able to type quickly.
The candidate must be detail-oriented and able to use experience and judgment to perform varied tasks, participate on a team, and accomplish goals.
Strong written and verbal communication skills are required.
The candidate must interact with people fairly, respectfully, and sensitively toward cultural and social differences.

Responsibilities

Conduct patient registration, including securing required paperwork and insurance documentation and verifying insurance and patient eligibility.
Process co-payments and schedule patient appointments for the assigned center.
Coordinate provider referrals to assigned specialists.
Answer patient questions about their care and keep them informed of their status.
Inform technical staff about patient flow.
Prepare patients for examinations by interviewing them to verify patient information, record medical history, and confirm the purpose of the visit.
Perform preliminary physical tests, including blood pressure, weight, and temperature, and escalate critical cases to the provider as needed.
Conduct point-of-care testing as needed, including flu, strep, urinalysis, ECG, and HCG tests, and provide the results to the provider.
Stock supplies and maintain exam rooms, the front desk, and reception area; ensure providers have needed medical supplies.
Complete order sheets to maintain supply inventory levels and regularly check supply expiration dates.
Maintain medical records and scan charts to patient files.
Answer phone calls and collect and sort daily incoming and outgoing postal correspondence.
Maintain the reception area.
Conduct courtesy follow-up calls to patients.
Perform opening and closing duties, including cashing out, end-of-day communication, and securing the building.
Follow operating instructions to perform and document daily equipment controls and calibration; maintain equipment Quality Assurance/Quality Control logs, troubleshoot breakdowns, perform preventive maintenance, and submit repair tickets as needed.

Desired Qualifications

Graduation from a Medical Assisting Program is preferred.

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Memorial Hermann, one of the nation's leading health care providers, and GoHealth Urgent Care, an on-demand consumer-centric care company, are operating urgent care centers across the Houston, TXregion.

At Memorial Hermann-GoHealth Urgent Care, we place the needs of our patients first - by providing an effortless patient experience, a welcoming culture of care and seamless integration with market-leading health systems and our communities. We would love for you to become a member of our team!

The Medical Assistant assists in examination and treatment of patients under the direction of an urgent care provider. Manages the check-in and registration process, interview patients, measures vital signs (i.e., pulse rate, temperature, blood pressure, weight, and height), and records information on patients' charts. May be required to draw and collect blood samples from patients and prepare specimens for laboratory analysis. Prepares treatment rooms for examination of patients.

Hourly rate: $18.00- $25.00

Monthly Incentive Bonus: This position offers monthly incentive pay based on performance metrics.

Job Requirements

Education

High School Diplomarequired
Graduate of a Medical Assisting Programpreferred

Work Experience

Medical Assistant experiencepreferred
Front Desk experiencepreferred

Required Licenses/Certifications

Basic Life Support (BLS) required at the time of hire, obtained through the American Red Cross (ARC) or American Heart Association (AHA).
One of the following certifications is required at the time of hire:
- CCMA- Certified Clinical Medical Assistant(verified through NHA, National Healthcareer Association)
- CMA- Certified Medical Assistant(verified through AAMA, American Association of Medical Assistant)
- RMA- Registered Medical Assistant(verified through AMT, American Medical Technologists)
- NCMA- National Certified Medical Assistant(verified through NCCT, National Center for Competency Testing)
- NRCMA- Nationally Registered Medical Assistant(verified through the National Association for Health Professionals)

In lieu of an approved MA Certification, we will also accept the following certifications at the time of hire:

Graduate of an Accredited School of Nursing or LPN or RN
EMT - Emergency Medical Technician (verified through the National Registry of Emergency Medical Technicians)
CNA - Certified Nursing Assistant

Essential Functions

Conduct patient registration, which includes securing required paperwork and insurance documentation, and verification of insurance and patient eligibility.
Process co-pays and schedule patient appointments for assigned center.
Coordinate provider referrals to assigned Specialist.
Answer patient questions regarding their care and keep them informed of their status.
Inform technical staff of patient flow.
Prepare patients for examination, which includes conducting interviews to verify patient information, record medical history; confirm purpose of visit
Perform preliminary physical test (blood pressure, weight, temperature, etc.) for vital signs and escalate critical cases to provider as needed.
Conduct point of care testing as needed (i.e., flu, strep, urinalysis, ECG, HCG); and provide patient information to provider.
Responsible for stocking supplies and maintenance of exam rooms, front desk, and reception area; ensure providers have medical supplies needed.
Responsible for completing order sheets to maintain supply inventory levels; regularly check expiration dates on supplies.
Responsible for maintenance of medical records and scanning charts to patient files.
Answer phone calls, collect and sort daily incoming and outgoing postal correspondence
Ensure reception is well maintained
Conduct courtesy call-backs for patient follow-up.
Perform opening and closing duties, which includes cashing out, end-of-day communication, and securing the building.
Follow operating instructions to perform and document daily controls and calibration of equipment; maintain Quality Assurance/Quality Control logs for equipment troubleshoot breakdowns, perform preventive maintenance, and submit repair tickets as needed.
All other duties as assigned.

Additional Knowledge, Skills and Abilities Required

Basic Medical Assistant duties
Ability to type quickly, basic computer knowledge
Proficient in Microsoft Word and Excel
Detail oriented, able to rely on experience and judgment to perform a variety of tasks, participate on a team, and accomplish goals
Exceptional written and verbal communication skills
Able to interact and treat all persons with fairness, respect and sensitivity to cultural/social difference.

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All qualified persons are granted an equal opportunity for employment without regard to race, color, religion, sex, sexual orientation and gender identity or expression, age, national origin, citizenship status, disability, genetic information, medical condition, family care leave status, pregnancy or pregnancy-related condition, otherwise qualified disabled or veteran status. The company will comply with all fair employment laws in each of the jurisdictions where we conduct business.

About the Company

GoHealth Urgent Care

Joint-venture urgent care platform with systems

GoHealth Urgent Care builds a network of urgent care centers through joint venture partnerships with established health systems to provide on-demand, walk-in medical care. It combines physical clinics with a digital front door, offering omnichannel access via virtual visits, online check-in, and real-time wait times, along with on-site services such as X-rays, labs, vaccinations, and physicals. The platform uses data analytics and AI to optimize location strategy and operations while delivering a seamless patient journey akin to ordering a ride. What sets GoHealth apart is its integration with health system partners, leveraging their clinical expertise and community presence to extend reach, improve access, and reduce costs. Its goal is to lower costs, enhance access to quality care, and improve patient experience by acting as the accessible entry point to the broader healthcare ecosystem for the communities it serves.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Atlanta, GA
Founded: 2013

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