Customer Support

What you will do:

• You will be a competent and committed contact partner and service provider for our Romanian-speaking customers via phone and e-mail.
• You will advise and support our customers regarding our product portfolio and provide information about products, orders and available services.
• You will handle customer inquiries and complaints, finding suitable solutions to ensure customer satisfaction.
• You will maintain excellent knowledge of our online shop, including product descriptions, prices and product features.
• You will contribute to optimising our sales processes and sales channels.
• You will be responsible for achieving established targets.
• You will document customer inquiries and cooperate with internal departments.

• Extra vacation days for long-term commitment – We appreciate your loyalty! Enjoy extra vacation days based on your years of service with us.
• 30% employee discount – Enjoy an exclusive 30% discount on products across our brands. From kitchen appliances and sound systems to fitness equipment and garden furniture, there’s something for everyone!
• Sick days – Feeling under the weather? Take paid sick days to recover without using your annual leave.
• MultiSport card – Stay active your way with access to hundreds of gyms, swimming pools, sports, wellness centres, and classes such as yoga or dance across Slovakia.
• Learning & development opportunities – Ready to level up? Expand your professional expertise, strengthen your people management skills or explore something new. Make the most of our courses, books, online and offline company libraries to support your professional and personal growth.
• Language courses – Improve your English, German or Slovak with professional tutors. With online lessons available, you can learn from wherever you are.
• Team-building events – Get to know your colleagues beyond the workplace at our Family Day, and let loose at our Summer or Christmas parties. One thing is for sure: we know how to have fun!
• Candy & Coffee Bar – Keep your energy up with complimentary sweets, fresh fruit, sparkling water, tea and coffee whenever you need a little pick-me-up.
• Bonuses for special occasions – Life is about more than work, and we’re happy to celebrate your milestones with you. Enjoy special bonuses for important occasions, such as getting married or welcoming a new family member.
• Slovnaft BAjk – Prefer cycling to work? We’ll contribute to your Slovnaft BAjk bike-sharing subscription, making your commute around Bratislava easier and greener.
• Bike facilities & chill zone – Cycle to work? We have a dedicated place to leave your bike. When you need a break, recharge in our chill zone or relax with our massage chair.

Become a member of one of Europe's leading ecommerce companies and fill out the online application below. We are looking forward to your application!

KLARSTEIN Business Services a.s.
Grosslingova 6-8
81109 Bratislava, Slovakia