Richemont

Luxury-goods holding company acquiring maisons

Stock Administrator

RetailConfirmed live in the last 24 hours

Full-timeBerlin, GermanyNo salary listedIn-person

About the Job

Requirements

Have basic knowledge of High Jewelry, Jewelry, Watchmaking, and Stones for quality purposes.
Develop operational knowledge and skills.
Develop personal knowledge and skills through self-training on Maison products and competition, group training sessions, and learning management system tests.

Responsibilities

Manage stock in the main safe, including physically and electronically receiving stock, transferring pieces, handling special product requests for CP, and keeping the main safe efficiently organized.
Manage the daily safe and boutique window replenishment according to daily routines and the product list agreed with Boutique management; propose alternatives when facing shortages and follow up on piece movements within the boutique.
Perform daily token checks, follow Maison processes and guidelines, and support the Boutique team.
Contribute to document management, including delivery notes and emails.
Ensure the back-office area is properly set up.
Perform weekly and monthly stock counts according to the boutique inventory schedule, conduct yearly inventories in collaboration with the RBO team, perform random price-tag checks, and update price tags as needed.
Follow up and prepare omnichannel orders.
Follow good practices for product storage and handling, including handling High Jewelry pieces according to manipulation, stock specification, and transfer requirements.
Work closely with the Boutique Administrator and Customer Service Administrator as a team.
Comply with Maison policies and procedures.
Support the Customer Service Administrator with Customer Service stock management when needed by physically and electronically receiving Customer Service items, preparing transfers, and visually checking repairs upon receipt.
Act as a backup for Boutique and Customer Service Administrators as needed to ensure continuity of boutique operations.
Escalate feedback and propose improvements to existing processes when relevant.
Support the boutique team in handling phone enquiries and CRC emails.
Raise awareness of back-office activities among the sales team and train a backup.
Contribute to positive team spirit and participate in day-to-day boutique activities.
Help organize sales desks and maintain the tidiness of the sales floor and jewelry windows through regular checks.

Who are we?

A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself. At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.

As part of the Operations Team, the Stock Administrator ensures the stock management of the boutique including main safe and daily safe optimum organization. She / he aims for operational excellence to support the boutique daily business.

STOCK OPERATIONS

Manage the stock in the main safe - Receive stock (physically & system), transfer pieces, handle special products requests for CP, and ensure efficient organization of main safe
Manage the daily safe & boutique windows Replenishment - Ensure daily replenishment according to daily routine process & in line with products list agreed with Boutique management, propose alternative when facing shortages and follow-up pieces’ movements within the boutique (CP, safe…)
Token processes - Proceed with daily checks of tokens. Follow Maison processes and guidelines, and support Boutique team
Contribute to document management (delivery notes, mails…)
Ensure the back-office area is properly set-up
Inventories & Pricing follow-up : Perform weekly & monthly stock counts according to boutique inventory schedule, perform yearly inventories in collaboration with RBO team, perform random checks of price tags and update price tags whenever needed
Follow-up & prepare omni-channel orders
Ensure good practices on product storage and manipulation - know how to handle HJ pieces (manipulation, stock specifications, transfer requirements…)

GENERAL BOUTIQUE OPERATIONS

Work as a team in close collaboration with Boutique Admin & CS Admin
Comply with Maison’s policies & abide by procedures
Support CS Admin in CS Stock Management when needed - Receive CS (physically & system), prepare transfers and control all repairs (visual check) at reception
Act as a back-up for Boutique & CS Admin whenever necessary to ensure continuity in boutique operations
Aim for operational excellence as a key member of the BOH team
Escalade feedbacks and propose improvements for existing processes when relevant

TEAM DEVELOPMENT & TEAM SPIRIT

Support the boutique team in handling phone enquiries & CRC emails
Develop personal knowledge & skills through self-training (Maison’s products & competition), group training sessions, and LMS tests (e-learning campaigns…)
Raise awareness of back-office activities among the sales team & train her/his backup
Contribute to positive team spirit & actively participate in the day-to-day boutique life

CLIENT EXPERIENCE & IN-STORE JOURNEY

Support the boutique team in handling phone enquiries & CRC emails
Helps organizing sales desks and ensures tidiness of the sales floor, jewelry windows with regular checks

MAISON IDENTITY & EXPERTISE

Have basic knowledge on High Jewelry, Jewelry, Watchmaking, and Stones (for quality purposes)
Develop operational knowledge & skills

About the Company

Richemont

Luxury-goods holding company acquiring maisons

Richemont is a Swiss-based holding company that owns a collection of luxury brands, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre, and IWC Schaffhausen. It operates by acquiring and nurturing iconic luxury maisons with rich histories, then leveraging their heritage to create premium jewelry, watches, and accessories sold worldwide through its brands and retail networks. Unlike diversified conglomerates that mix many non-luxury businesses, Richemont focuses exclusively on high-end goods and has deliberately shifted away from other interests (like tobacco) to sharpen its luxury focus. Its goal is to build a global luxury powerhouse by growing its brands, expanding across geographies, and maintaining control over premium product sourcing, design, and distribution.

Company size: 10,001+
Company stage: IPO
Headquarters: Bellevue, Switzerland
Founded: 1988

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