Junior Enterprise Application Administrator - Jira/Confluence

Overview

Connecting clients to markets – and talent to opportunity.

With 5,400+ employees and over 80,000 institutional, commercial, and payments clients, we operate from more than 80 offices spread across six continents. As a Fortune 100, Nasdaq-listed provider, we connect clients to the global markets – focusing on innovation, human connection, and providing world-class products and services to all types of investors.

Whether you want to forge a career connecting our retail clients to potential trading opportunities, or ingrain yourself in the world of institutional investing, StoneX Group is made up of four business segments that offer endless potential for progression and growth.

Business Segment: Engage in a deep variety of business-critical activities that keep our company running efficiently. From strategic marketing and financial management to human resources and operational oversight, you’ll have the opportunity to optimize processes and implement game-changing policies.

Responsibilities

Position Purpose: As a Platform Engineering Analyst, you will act as Level 2 support within our Platform Engineering organization - bridging the gap between the Service Desk (Level 1), internal users, and Platform Engineers (Level 3).

This role is designed as a growth opportunity. You are not expected to check every technical box on day one. We are prioritizing problem‑solving ability, communication skills and a strong learning mindset over years of experience.

Primary Duties will include:

• Serve as Level 2 support for StoneX platforms such as ServiceNow; Datadog; Confluence and Jira
• Triage, investigate, and troubleshoot issues escalated from StoneX Service Desk
• Escalate complex problems to Platform Engineers, when necessary, with defined context and strong documentation
• Clearly communicate issues, progress, and resolutions to users and technical teams
• Test applications following major releases using existing test cases
• Look for opportunities to improve processes, including reducing manual tasks, supporting automation and thinking shift-left
• Document solutions, learnings, and common issues to improve future support
• Leverage AI to quickly adapt to changing conditions, improve reliability, and enhance internal ETSS service experience
• Use AI to streamline workflows, reduce manual effort, and optimize cost‑effective service delivery
• Build and use AI solutions to support outcomes while ensuring full accountability, accuracy, and compliance with StoneX security and regulatory standards
• Work closely with global teams across the United States, Poland and India, using English as the medium of communication

Tools & Technologies

Primary focus:

• Administrate and support various platforms:
• Work Management & Documentation i.e. Jira, Confluence
• IT Service Management i.e. ServiceNow
• Observability i.e. Datadog

You do not need prior experience with all tools as listed above. We value your:

• Ability to work in a corporate environment and remain professional in office & remote
• Capabilities to:
• Administer and support other tools
• Communicate well with colleagues, stakeholders, etc.
• Troubleshoot effectively and document consistently

• Courage to advocate improvements

Qualifications

To Land this role you will need:

• Have 1 - 3 years of experience, including internships, co‑ops, or entry‑level roles
• Have at least 1 year of hands‑on experience supporting applications, systems, or internal users
• Are fluent in English and comfortable communicating with global teams 
• Enjoy troubleshooting, problem‑solving, and figuring out how systems work
• Ask questions, collaborate well with others, and share ideas
• Are looking to grow into a longer‑term career in Platform Engineering or technical support

What will make you stand out:

• Experience querying data from various systems i.e. JQL
• Experience using AI tools
• Previous Agile experience in a corporate environment
• Some experience with Groovy if you have ScriptRunner expertise; and/or JavaScript for ServiceNow troubleshooting/development
• Prior Git experience such as GitHub code reviews
• All application materials should be submitted in English

Working Environment:

• In‑office: 4 days per week
• Schedule
• Initially 6 AM - 3 PM COT to align with EMEA engineers, train with mentors there and catch up with Americas colleagues
• Then normal Colombia business hours