OEMS Credential Supervisor

Agency

Dept of Health and Human Services

Division

Health Service Regulation

Job Classification Title

Administrative Specialist I (S)

Position Number

60053858

Grade

NC08

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

Join the North Carolina Office of Emergency Medical Services and play a vital role in supporting the emergency medical systems that serve communities across North Carolina. At NCOEMS, you’ll contribute to a mission-driven team dedicated to strengthening EMS and trauma services through collaboration, regulatory excellence, and statewide technical support that helps save lives every day.

The Credential Supervisor provides leadership and oversight for credentialing operations within the North Carolina Office of Emergency Medical Services (NCOEMS). This position is responsible for ensuring credentialing activities are administered in accordance with regulatory standards, state requirements, and organizational policies, including certification renewals, reinstatements, examination registration, legal recognition processes, and military equivalency reviews.

The position supervises credentialing staff, oversees workflow management and quality assurance activities, and serves as a resource for applicants, certified personnel, and stakeholders regarding credentialing requirements and processes. Through operational leadership, process improvement, and customer service excellence, the Credential Supervisor supports the integrity, consistency, and effectiveness of the EMS credentialing program.



Key Duties Include:
- Supervise and direct credentialing staff, providing guidance, training, performance management, and operational oversight to ensure efficient and effective program administration.

- Oversee certification renewal, reinstatement, examination registration, legal recognition, and military equivalency review processes to ensure compliance with applicable requirements and standards.

- Review credentialing activities and documentation to ensure consistent application of policies, procedures, and regulatory requirements.

- Monitor workflow, processing timelines, and workload distribution to maintain timely and accurate credentialing services.

- Serve as a resource for credential applicants, certified personnel, EMS agencies, educational institutions, and other stakeholders regarding credentialing requirements and processes.

- Evaluate complex credentialing cases and provide guidance on eligibility determinations, certification requirements, and policy interpretation.

- Develop, implement, and improve credentialing procedures and operational processes to enhance efficiency, accuracy, and customer service.

- Analyze credentialing data, identify trends, prepare reports, and recommend operational improvements that support program goals and performance measures.

- Coordinate with internal and external partners to ensure credentialing activities align with state regulations, organizational policies, and EMS workforce needs.

- Support special projects, policy implementation efforts, and strategic initiatives that advance the mission and operational objectives of the North Carolina Office of Emergency Medical Services.

Knowledge Skills and Abilities/Management Preferences

Salary Grade Range: $52,592.00 - $92,036.00

Recruitment Range: $52,592.00 - $82,000.00

Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.

The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:

• Demonstrated experience applying credentialing standards, certification requirements, and regulatory frameworks to ensure consistent and compliant administration of professional credentialing programs.

• Experience interpreting and applying statutes, administrative rules, policies, and procedures to make credentialing determinations and provide guidance on regulatory requirements.

• Documented experience providing leadership, workload oversight, staff development, and performance coaching to support efficient operations, service delivery objectives, and organizational goals.

• Prior experience managing high-volume workflows and complex processes while maintaining accuracy, attention to detail, and timely completion of credentialing activities.

• Skilled in communicating effectively with applicants, certified personnel, regulatory stakeholders, and organizational leadership through clear written correspondence, technical guidance, and verbal presentations.
  
  
  
  
  

The Posting Will Close At 11:59 P.M. The Night Before The End Date

Physical Requirements:

• Sedentary office work requiring prolonged sitting
• Frequent computer use
• Occasional standing, walking, and lifting up to 25 pounds.

About the Division of Health Service Regulation (DHSR):

The Division of Health Service Regulation oversees medical, mental health and adult care facilities, emergency medical services, and local jails. We check to see that people receiving care in these facilities are safe and receive appropriate care. We make certain that medical buildings are built only when there is a need for them.

About the Office of Emergency Medical Services:

The Office of Emergency Medical Services foster emergency medical systems, trauma systems and credentialed EMS personnel to improve in providing responses to emergencies and disasters which will result in higher quality emergency medical care being delivered to the residents and visitors of North Carolina.

Compensation and Benefits: 

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.

Visit the website for State Benefits. 

Supplemental Contact Information: 

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders.  We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job.  For more information about DHHS:  https://www.ncdhhs.gov/. 

DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals.  Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position. 

In accordance with the Governor’s Executive Order 303, our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved.  We invite all potential applicants to apply for positions for which they may be qualified. 

Application Process 

Be sure to complete the application in its entirety.   Resumes will not be accepted in lieu of completing this application. 

• Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information. 
• Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions, you must provide supporting information within the "Work Experience" section of the application to support your answers. 
• If multiple applications are submitted to an individual posting, only the most recent application received prior to the closing date will be accepted. Applications must be submitted by 11:59 PM on the closing date. 
• Applicants may be subject to a criminal background check. All candidates selected for positions considered "Positions of Trust" will be subject to a criminal background check. 
• Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account.  Upon the closing date, applications are "Under Review" and will be screened by Human Resources for qualified applicants. The hiring process may take several weeks. 
• Degrees must be received from appropriately accredited institutions.  Transcripts and degree evaluations may be uploaded with your application. The State of North Carolina/Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent. 
• For a list of organizations that perform this specialized service, please visit the NACES membership website at https://www.naces.org/members. 

Degree/College Credit Verification 

Degrees must be received from appropriately accredited institutions. Transcripts, degree evaluations, and cover letters may be uploaded with your application. 

Veterans’ and National Guard Preference 

• Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications. 
• Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application, if they are a current member of the NC National Guard in good standing.  
• Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of the DD 256 or NGB 22, along with the state application. 

ADA Accommodations 

Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment, DHHS will ensure that people with disabilities, or known limitations covered by the PWFA, are provided with reasonable accommodation.  If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below. 

CONTACT INFORMATION  

If there are any questions about this posting, please contact Talent Acquisition at [email protected]. Resumes will not be accepted in lieu of completing this application. 

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Bachelor's degree from an appropriately accredited institution and three (3) years of experience related to the area of assignment

OR

An equivalent combination of training and experience.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Recruiter:

Tresha Walker

Contact:

DHHS Workday Support Form