Customer Support Specialist
Saturday, Wednesday, Denver
Confirmed live in the last 24 hours
Klaviyo

1,001-5,000 employees

Growth marketing automation platform
Company Overview
Klaviyo's missions is to help companies retain customers and maximize their ROI. Klaviyo’s data–proven customer platform allows companies to send relevant, well–timed emails and SMS that increase lifetime values.
Consumer Software

Company Stage

N/A

Total Funding

$1.5B

Founded

2012

Headquarters

Boston, Massachusetts

Growth & Insights
Headcount

6 month growth

21%

1 year growth

23%

2 year growth

63%
Locations
Denver, CO, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Zendesk
Salesforce
Marketing
Excel/Numbers/Sheets
PowerPoint/Keynote/Slides
CategoriesNew
Customer Success & Support
Requirements
  • Located in CST/EST time zones
  • Excellent communication skills
  • Experience with Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint, Zendesk, Salesforce, Web works, networking, software products, DNS, IPs, APIs, email marketing platforms, and E-commerce platforms
Responsibilities
  • Develop in-depth knowledge of the Klaviyo platform
  • Provide high-quality product support for Klaviyo customers through email, chat, and phone
  • Diagnose software issues and resolve escalated customer complaints
  • Provide support & guidance on non-technical related questions
  • Document troubleshooting and problem resolution steps
Desired Qualifications
  • Passionate about creative problem solving for customers and end users
  • Self-motivated and eager to learn
  • Capable of adapting quickly to changing priorities